Czarina Angelina Fabi
Angono, Rizal, Philippines
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Professional Summary
Results-driven compliance and operations professional with over 10 years of diverse experience in
platform governance, regulatory compliance, visa processing, and client services. Skilled in managing
complex case reviews, ensuring adherence to legal and policy standards, and coordinating with
regulatory bodies and government agencies. Proven ability to assess risk, verify documentation, and
implement process improvements that enhance operational efficiency and regulatory alignment. Adept
at delivering clear, client-focused communication while maintaining strict data privacy and
confidentiality. Recognized for building strong stakeholder relationships, mentoring teams, and driving
compliance excellence in dynamic, fast-paced environments.
Key Skills
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Regulatory compliance (AML, KYC, GDPR, data privacy)
Policy development & implementation
Risk assessment & documentation verification
Platform governance & content moderation
Internal audits & compliance reviews
Customer service & client communication
Stakeholder engagement & regulatory liaison
Process improvement & workflow optimization
Case investigation & resolution
Training & mentoring junior staff
Data analysis & compliance metrics tracking
Case management systems & secure recordkeeping
Work Experience
Platform Governance and Compliance Manager
Snaphunt Pte. Ltd. | Remote
July 2022 – Present
• Managed platform compliance reviews and implemented governance policies ensuring regulatory
alignment and risk mitigation.
• Conducted internal audits, investigated complex cases, and coordinated with cross-functional teams
to resolve compliance issues.
• Trained and mentored junior staff on content moderation guidelines and compliance standards.
Visa Consultant
Upwork Client | Manila (Remote)
April 2022 – August 2022
• Processed and evaluated visa applications, ensuring documentation accuracy and adherence to
embassy regulations.
• Communicated directly with clients, offering guidance on visa requirements and interview
preparations.
• Coordinated with embassies and consulates to expedite application approvals.
Real Estate Virtual Assistant
Upwork Client | Remote
February 2021 – May 2022
• Provided administrative and customer support services for real estate transactions.
• Managed CRM updates, appointment scheduling, and property listings for client portfolios.
Submission Officer / Visa Officer
BLS International | Makati City
April 2019 – January 2021
• Verified and processed visa applications for Schengen countries, ensuring compliance with embassy
standards.
• Delivered high-quality customer service, guiding applicants through document submissions and
requirements.
Customer Service Representative
Teletech | Cainta, Rizal
October 2018 – January 2019
• Handled inbound customer queries, provided product information, and resolved service concerns
efficiently.
Sales Associate
Drake International (Lyca Sim Cards) | Makati City
July 2013 – November 2013
• Promoted and sold Lyca SIM card products, achieving sales targets and assisting customers with
activation.
Submission Officer
VFS Global | Makati City
April 2012 – September 2016
• Processed visa applications, reviewed documentation, and ensured compliance with consular
requirements.
• Maintained secure records and coordinated with embassy representatives for case resolutions.
Office Secretary
Municipal Engineering Office | Angono, Rizal
May 2010 – January 2012
• Provided administrative support, managed official records, and facilitated document preparations.
Data Encoder
M&M Data Processing Corp. | Angono, Rizal
August 2009 – February 2010
• Entered and verified large volumes of data accurately for processing and reporting.
Office Assistant
Municipality of Angono | Angono, Rizal
March 2008 – June 2008
• Assisted with administrative tasks, filing, and document handling in municipal offices.
Store Crew
Jollibee Foods Corp. | Angono, Rizal
June 2008 – March 2010
• Delivered excellent customer service, handled cashiering, and maintained store cleanliness.
Education
Bachelor of Science in Business Administration (Undergraduate)
National College of Business and Arts | Taytay, Rizal
