Czaria Abaloyan

Czaria Abaloyan E:-| M:- (Globe) | S: live:zhine0508 Summary of Qualifications: More than 7 years of BPO experience within various industries such as, telecommunication and internet, banking and finance, healthcare, and staffing BS Accountancy graduate with bookkeeping and auditing experience Excellent verbal and written english communication skills Exceptional attention to detail and accuracy, organization and multitasking abilities, highly adaptable, and can work both within a team environment and independently with minimum or no supervirvision Proven experience in home-based jobs / projects, including proofreading, content editing, Real Estate VA, and recruitment Education: National College of Business and Arts – Fairview, QCSY Oct 2004 BS Accountancy Relevant Computer Proficiency: MS Office (Word, Excel, Outlook, AND PowerPoint) LinkedIn, Career Builder, Monster, Dice, The Ladders, Indeed Skype, Zoiper Asana Zoho Recruit JobAdder Canva Trello Google Drive Salesforce iContact Mailchimp WordPress Hootsuite Skills: Writing Content Editing Bookkeeping and Accounting Resume Rewrite Recruiting Home Based Projects / Jobs: THE resources HUB Mar 2017 – Jun 2017 Post Job Requirements to different Job Boards Research on Job Requirements and create Boolean strings Source resume matching each requirement Maintain a database of candidates Communicate with candidate, employer, and direct client Format resumes as needed Make recommendations to employer for recruiting improvement Organize files in Google Drive Email Management Adhoc tasks as assigned Real Estate Company (based in AU) Jan 2016 – Jun 2017 Virtual Assistant Blog featured jobs and candidates in Instagram, Facebook, LinkedIn, and company website using Wordpress and Hootsuite Mail blasts to clients and candidates using Salesforce and iContact Post snippets to various social media Manage / maintain social media accounts Format resumes Upload / download documents to / from Google drive Write / Research articles to be blogged for the week Enter contacts and update data in Salesforce Adhoc duties as instructed Elance / Upwork 2014 – 2016 Freelance Tagalog – English Translator Serviced individual clients as freelance Tagalog – English Translator Made research as needed Reedley International School May 2014 – May 2016 Content Editor – Independent Contractor Proofread and edited student modules from elementary to Senior High School (Social Studies and English subjects) Researched about topics covered in the module Made recommendations / revisions to the writer Added and created illustrations in the modules as needed Formatted modules for layout Various Independent Clients 2004 – Present Proofreader Proofread and edit various materials such as, compositions, school paper articles, etc. Minor and major revisions fo materials Onsite Profesional Experience: CollaberaFeb 2015 – Feb 2017 Technical Recuiter Checked the Vendor Management System for New and Active Requirements Analyzed Job Requirements and created key strings for sourcing Sourced and screened resumes matching the requirement Called and emailed qualified candidates Phone screened connected candidates, checked communication skills, qualifications, and delivery Set Up interview requests from clients with the shortlisted candiates Gathered feedback from the candidate and check candidate’s interest on the job after the interview Followed up with client for feedback / decision Provided negative / positive feedback to the candidate Closed the candidate for job offer Maintained contact between the candidate and Operations Team for the onboarding process PSG Global Solutions May 2013 – Jan 2015 US Verification Specialist Checked the system for new / active assignments and urgent messages from clients Contacted references listed by phone or email, obtained / verified unit descriptions, and took rehire eligibility recommendations and professional ratings Verified employment dates as required Reached out to either recruiter or traveler for additional references or other contact information for references Escalated issues to client and closed out requests without valid references Employment Gap: Took a personal break due to personal matters NCO Jan 2008 – Jan 2011 Collections Specialist Contacted past due card holders using a dialer system / manual dialing Collected amount due / outstanding balance thru check / credit card / debit card Offered settlement option, hardship programs, or minimum PDC payments to card holders Waived late fees, finance fees, or discounts as per account eligibility or manager’s approval Kept track of accounts for follow up collection Documented all interactions with the card holder Mastered State Laws in adherence to Fair Debt Collections Praactices Act (FDCPA) Convergys and Teletech 2006 – 2007 Technical Support Representative Answered an average of 60-80 inbound calls daily Troubleshot internet connection issues Documented each customer interaction Escalated issues when necessary Routed phonecalls to the correct department Upsold software / additional services when needed