Cyzel Marie Santiago

Cyzel Marie Francisco Santiago Unit 3B Hennesy Tower 2 California Garden Square Brgy. Highway Hills, Mandaluyong City Mobile No.: - E-Mail: - Work Experience Comodo security phils.inc. Unit 901 Summit One Office Tower, 530 Shaw BLVD., MANDALUYONG City Administrative and human resource MANAGER (FEB2014-DECEMBER2018) General Administration. End to end recruitment. Create. Develop policies for Admin and Operations. Training and development. Performance management. Collaborate with US and India managers regarding their operational needs and HR related concerns. Compensation and benefits management. Employee engagement. Garret & Talon Inc Unit PB8- A Summit One Office Tower,530 Shaw Blvd. ,Mandaluyong City OPERATIONS MANAGER- CUSTOMER SERVICE DEPARTMENT (NOVEMBER2007-FEB2014) Provide a level of service that exceeds customers’ needs and expectations; develop processes which track service quality indicators, and identify problem areas along with providing solutions. Manage day-to-day operations ensuring KPI’s and service objectives are met. Prepares and monitors budget by gathering and organizing financial information; scheduling expenditures; analyzing variances; implementing corrective actions. Creates the employees work schedules and assigning their daily tasks Ensure that all tasks executed are of best quality. Prepares reports by collecting, analyzing, and summarizing operational data and trends. Teleperformance usa, inc. Global TELEMARKETING SOLUTIONS 14th floor San Miguel Ave., Ortigas Center, Pasig City Supervisor/Team Leader Production Supervisor (JULY2003-October 2007) Successfully managing account goals on a sup team level. Consistently improve and lead in site ranking. Effectively leading agents on achieving account goals (KPIs). Efficiently handling and resolving escalations. Perform other related tasks that may be assigned by ACCM. Pit stop Team Leader (JAN2002- JULY2003) Authorize and validates transfer and account adjustments. Facilitate product training and updates. Efficiently handle and resolve escalations Observe coaching, meeting and educational learning plan (ELP) conducted by supervisor. Attend huddle conducted by ACCM. Qualifications & SKILLS English proficient Hardworking and willing to take new responsibilities and respond to it with good initiative. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint). Demonstrate ability to gain customer trust and provide excellent customer service by resolving customer issues. Ability to identify customer needs and presenting appropriate company product and service. Willing to work in shifts Can collaborate with offsite managers /clients. Problem solving. Employee/staff development. Educational Attainment CollegeFar Eastern University, Nicanor Reyes Street, Morayta, Manila A.B Mass Communication 1998 – 2003 Secondary Camarines Norte State College Daet, Camarines Norte - Elementary Daet Elementary School Daet, Camarines Norte - Personal Information Date of Birth : April 23, 1981 Place of birth : Daet , Camarines Norte Age:37 Height : 5”4 Weight : 170 lbs Nationality : Filipino Religion : Roman Catholic Character References: Available upon request