Cyrus Retubado

CYRUS T. RETUBADO 📞 -- Professional Summary Dependable and highly organized customer service professional with over 10 years of experience in chat, email, and phone support. Known for patience, tenacity, and a commitment to resolving customer concerns efficiently and effectively. Dedicated to delivering exceptional customer experiences and building lasting client relationships. Work Experience Business Development Representative (BDR) BDC Angels LLC Jul 2024 – Jul 2025 Initiated contact with prospects to assess needs and schedule sales meetings. Qualified leads based on fit and nurtured them through the sales pipeline. Managed CRM data, tracked lead progress, and ensured smooth handoffs to sales. Collaborated with Sales and Marketing to align strategies and optimize outreach. Built relationships with prospects to foster trust and long-term partnerships. Customer Service Representative Concentrix Philippines – Healthy Benefits Plus (Seasonal Campaign) Oct 2022 – Jan 2023 Maintained accurate and updated member data. Processed telephone orders for members. Provided technical support for website and mobile app users. Technical Support Specialist Red Pocket Mobile (Seasonal Campaign) Mar 2022 – Jul 2022 Assisted customers affected by the 3G network shutdown. Diagnosed technical issues and provided troubleshooting solutions. Identified client needs and offered tailored services and pricing. Escalated customer concerns to appropriate departments. Account Specialist – Consumer and Community Banking JPMorgan Chase Bank N.A. Mar 2019 – Dec 2021 Assisted clients with account reconciliation. Handled escalations related to disputes and fraud claims. Provided accurate information on relevant banking products. Answered inquiries about policies and account management. Supported clients with fees, monthly charges, and refunds. Processed payments securely via phone. Sales E-Commerce, Billing, Technical Support, Global Escalations, and Floor Support Concentrix Philippines – Comcast Xfinity May 2012 – Feb 2019 Managed live chat interactions with potential customers. Promoted and sold services/products using effective communication. Scheduled technician appointments. Maintained accurate customer billing records. Diagnosed technical issues with customer equipment. Handled escalated issues unresolved by Tier 1 support. Provided performance feedback to supervisors. Prepared weekly performance reports. Assisted agents with process and technical questions. Education Associate in Computer Technology University of Cebu Jun 2008 – Oct 2010 Languages English – Fluent Filipino – Native