Cyrus Jan Huliganga

Cyrus Jan Huliganga San Jose City, Philippines Professional Summary Detail-oriented and adaptable professional with experience in customer service, administrative support, social media management, and gaming industry operations. Skilled in handling inquiries, maintaining documentation accuracy, and supporting fast-paced remote environments. Core Skills • Customer Support & Live Chat Assistance • Email Handling & Inbox Management • Documentation & Data Entry • Quality Checking & Content Review • Social Media Monitoring & Engagement • Administrative Coordination • Task & Schedule Management • Problem-Solving & Conflict Resolution • Microsoft Office & Google Workspace • CRM & Ticketing Tools (basic) Work Experience Executive Assistant / Social Media Manager District 2 Congressional Office, Nueva Ecija | 2023 – 2025 • Managed email inbox, professional correspondence, and scheduling. • Organized files and documents using Google Drive, OneDrive, and Dropbox. • Handled CRM logs and records using MS Excel. • Maintained confidentiality and managed sensitive information. • Prepared reports, spreadsheets, presentations, and documentation. • Developed social media strategies & monitored audience engagement. • Created captions, hashtags, and basic graphic content. • Managed Facebook Pages, Groups, and Messenger inquiries. • Designed basic videos and graphics using Canva. 1 Customer Service Representative / Support Associate Freelance / Remote | 2023 – 2025 • Handled customer inquiries via email, chat, and social media. • Resolved concerns and provided accurate product information. • Maintained documentation and customer interaction logs. • Ensured timely and empathetic communication. Admin & Operations Assistant Freelance / On-call | 2021 – 2023 • Supported operations through data entry, file organization, and email management. • Coordinated schedules and drafted documents. • Prepared reports and monitored task progress. Social Media Manager / Content Assistant Freelance Projects | 2022 – 2023 • Monitored comments, messages, and user activity. • Responded to inquiries while maintaining brand tone. • Managed content scheduling and basic research tasks. • Tracked engagement metrics. Volunteer / Personal — MMORPG Gameplay Tester 2018 – Present • Identified bugs, tested game systems, and provided gameplay feedback. • Assessed UI functionality and in‑game mechanics. Education College Level – Philippines Additional Information • English Proficiency: Intermediate – Strong comprehension & communication • Availability: Full-time, remote • Tech Setup: Stable internet & capable workstation • Interests: Gaming (MMORPG), music, running • Special Talents: Singing & guitar 2