Cyrus Moreno
Customer Service Representative (6 months)
LizardBear Tasking, Inc.
(- |-| PHP 30,000 | Antipolo, National Capital
Reg
Experience
15 years of total experience
Aug 2022 - Jan 2023
(6 months)
Customer Service Representative
LizardBear Tasking, Inc. | Philippines
Industry
Specialization
Role
Position Level
Monthly Salary
Call Center / IT-Enabled Services / BPO
Customer Service
Customer Service - General
Non-Executive
PHP 22,000
Provide customer phone support for account inquiries.
Mar 2020 - Dec 2021
(1 year 10 months)
Netflix
- Customer Service Representative (CSR)
TDCX | Philippines
Industry
Specialization
Role
Position Level
Monthly Salary
Call Center / IT-Enabled Services / BPO
Customer Service
Customer Service - General
1-4 Years Experienced Employee
PHP 29,000
Provide customer phone support for account inquiries and password resets.
Nov 2017 - Jan 2020
(2 years 3 months)
Talktalk UK Broadband - ISP Technical Advisor
Transcom PH | Philippines
Industry
Specialization
Role
Position Level
Monthly Salary
Call Center / IT-Enabled Services / BPO
Technical & Helpdesk Support
IT Support/Helpdesk
1-4 Years Experienced Employee
PHP 22,000
Transcom Tier1 Technical Support for Talktalk ISP.
Oct 2012 - Nov 2017
(5 years 2 months)
Dell CSR (LIve Voice Response)
TelusPH | Philippines
Industry
Specialization
Role
Position Level
Monthly Salary
Call Center / IT-Enabled Services / BPO
Technical & Helpdesk Support
IT Support/Helpdesk
1-4 Years Experienced Employee
PHP 18,000
Telus Tier1 Technical Support for OOMA Inc.
Araneta Cubao, Quezon City
Telus Live Voice Response / Sales Support
Araneta Cubao, Quezon City
May 2010 - Oct 2011
(1 year 6 months)
for Dell Technologies
Charter Cable - Technical Support Agent
Teletech Cainta | Philippines
Industry
Specialization
Role
Position Level
Monthly Salary
Call Center / IT-Enabled Services / BPO
Customer Service
Customer Service - General
1-4 Years Experienced Employee
PHP 16,000
Assist customer in provisioning there cable modem. Troubleshooting cable modem connectivity
and home networking issues.
Sep 2008 - Aug 2009
(1 year)
LPG Technician
Macro LPG | Philippines
Industry
Specialization
Role
Position Level
Monthly Salary
Oil / Gas / Petroleum
Techincian
Others
Non-Executive
PHP 12,000
Monitor daily LPG gas meter readings for food tenants at SM Marikina mall, who receive gas
supply from a centralized system
Apr 2007 - Jun 2008
(1 year 3 months)
PC Express - Computer Technician
E-Global Technologies | Philippines
Industry
Specialization
Role
Position Level
Monthly Salary
Computer / Information Technology (Hardware)
IT/Computer - Hardware
Technician
Fresh Grad / < 1 Year Experienced Employee
PHP 5,000
Assemble personal desktop computers, perform diagnostics, implement warranty agreements,
install Windows XP OS and device drivers.
Apr 2007 - Sep 2007
(6 months)
PC Express - Inventory Head
E-Global Technologies | Philippines
Industry
Specialization
Role
Position Level
Computer / Information Technology (Hardware)
IT/Computer - Hardware
Others
Assistant Manager / Manager
Supervise the inventory section at PC Express Cybertron, provide technical assistance for
products to customers and co-workers, including trainees. Gain expertise in assembling,
repairing, and maintaining PC desktops.
Education
2022
Coursera
Professional License (Passed Board/Bar/Professional License Exam) in Google Data
Analytics | Philippines
Here is the link for my Google Data Analytics Certificate at Coursera:
https://coursera.org/share/72f8ea-ac6abf2ede91a076ba6
Here is the link to my portfolio:
https://cyrusmoreno.github.io/alpacas-r-socute/
2006
Polytechnic Univ. of the Phil.
Bachelor's/College Degree
in Engineering (Electrical/Electronic) | Philippines
Electronics
100.0 / 100.0
Major
CGPA
Skills
Intermediate
Basic
PC Troubleshooting And Repair, Customer Service
Data Analysis
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language
English
Filipino
Spoken
8
1
Written
8
1
Additional Info
Expected Salary
Preferred Work Location
PHP 30,000
National Capital Reg
Other Information
Results-driven IT professional with 10+ years of experience in computer technology, technical support, and customer service.
Proven problem-solver with excellent communication skills, able to quickly learn and adapt to new technologies. Seeking to
leverage my expertise to drive success at a dynamic organization.
About Me
Gender
Age
Telephone Number
Address
Nationality
Male
41 years
(--A Strawberry Lane P2 Valley View, Cainta, Rizal., 1870, Antipolo, National Capital
Reg, Philippines
Philippines
