Cyrus Babalola

 Cyrus Inioluwa Babalola 8, Kudirat Salami Street, Agungi, Lekki, Lagos Tel: -, Email:- PROFILE A solution driven and detail-oriented IT professional with over 8 years of experience in Applications Management, Business Analysis, Product Development, Agile and traditional Project Management. A passionate problem solver with exceptional analytical and communication skills and a track record of delivering timely value added solutions. Works across cross-functional teams to help businesses in their digital transformation journey, with skills to excel in high pressured situations and meet standard deadlines. CERTIFICATIONS Scrum Agile methodology (Professional Scrum Master 1) ITIL V3 Foundation Level International Institute of Business Analysis (IIBA) – CBAP training Project Management Institute (PMI) – PMP (training) COBIT Foundation – training Cisco Certified Network Associate (CCNA) with CISCO ID: CSCO- Cisco Certified Network Professional (CCNP) – BSCI WORK EXPERIENCE April 2019- Date Business Analyst/Project Management/Scrum Master- Access Bank Plc, Nigeria Identify business needs and propose innovative solutions for product development Manage various Scrum teams ensuring timely delivery of solutions Drive the adoption of agile project delivery in the organization Liaise with the business and software development teams to deliver cost-effective and profit generating solutions in alignment with the business requirements and regulations Propose and initiate process improvements that eliminate bottlenecks in business processes Work across cross functional departmental teams to manage the automation of their internal processes Conduct User Acceptance Tests and coordinate the analysis efforts on projects full life cycle Assist stakeholders with the adoption of new and enhanced applications or solutions Key Accomplishments Scrum master for TAMADA-AI powered platform (personal financial and lifestyle assistant platform) Successfully elicited and documented end user stories for the various sprints of the ACCESSAFRICA platform as the technical product manager. Managed the bank integration with International Money Transfer Operators (IMTOs) for direct remittance into customer accounts and cash pickup Led the team that implemented various modules of the Access Bank TRADEPLUS-Trade application Innovation Champion; organize innovation bootcamps and ideation sessions to foster innovative ideas and design thinking, create workable solution prototypes on selected ideas, conduct research for new solutions and technology, elicit for and review staff ideas on the innovation portal Feb 2017- April 2019 Business Analyst/Project Management/Scrum Master- Diamond Bank Plc, Nigeria Interfaced with internal and external stakeholders regarding product goals and project progress Identified performance gaps and prepared recommendation reports to senior departmental managers Liaised with the business and software development team to deliver cost-effective and profit generating solutions that satisfied business requirements Proposed process improvement initiatives that eliminated business processes bottlenecks Prepared Requests for proposals (RFPs) and Request for quotation (RFQs) that improved the technical evaluations and vendor selection processes Conducted User Acceptance Tests and coordinated the analysis efforts from projects initiation phase through to closure Supported key stakeholders with the adoption of new/enhanced applications or solutions Worked with various teams on product solution planning requirements, resource allocation, prototypes and developed business requirement documents and mock-ups Key Accomplishments Designed and delivered the ADA Chatbot bank platform (bank customers utilize the platform to obtain information and perform important banking operations) Created and implemented the performance management system used for staff performance assessment and appraisal Facilitated the delivery of the web and mobile learning management system used for the training of associate staff in the bank Worked with the team on the retail loan automation project (automated the customer retail loan process from request to approval stages) Key player on the automation of all the bank account opening processes across all channels Conversational UX designer on the revamp of chatbot banking, Internet banking and Mobile application built as an omni-channel platform Innovation Champion; organized innovation bootcamps to foster innovative ideas and design thinking, created workable solution prototypes on selected ideas, conducted research for new solutions and technology, elicited for and reviewed staff ideas on the innovation portal June 2013- Jan 2017 Application Manager- Diamond Bank Plc, Lagos, Nigeria Supported core enterprise banking applications such as Flexcube, Kastle, Newgen Supervised the running of End of Day, End of month and End of Year processes on the core bank applications Deployed fixes and enhancements on all managed bank applications Carried out User Acceptance Tests on new enhancements and fixes on all managed bank applications Generated and prepared various business units’ reports Liaised with the development team to co-ordinate various project related activities Feb 2013- June 2013 Application Support Engineer- Lagos Business School, Pan Atlantic University, Nigeria Communicated with end users via phone calls and emails, logged all complaints on the helpdesk application and followed up with the appropriate personnel to resolve the issues Supported staff and students on all hardware and software IT issues Supervised and managed the implementation of changes and updates on the access card control system Engaged with the team on the deployment of the new wireless solutions around the school Published weekly newsletters of IT tips and tricks to foster knowledge for all staff and students Nov 2011- Oct 2012 Technical Support Engineer- British American Tobacco, Nigeria (N.Y.S.C) Communicated with end users via ‘phone calls and emails and logged all complaints on the helpdesk application, troubleshooting to the appropriate personnel to resolve the issues Provided IT support to all departments with IT challenges, within my jurisdiction Processed monthly ‘phone bills, prepared payment vouchers and journals via SAP accounting software Assisted with the set up of CISCO IP phones and managed the company’s staff ‘phone lines ‘ EDUCATION- Covenant University, Ota Ogun State B.Eng. Computer Engineering (Second Class, Upper Division) SKILLS & INTERESTS Sports (football, tennis) Music (Piano, drums) Languages (English (fluent), Yoruba) Technical Skills (Agile project management (scrum), Traditional project management, Business Analysis, Solution Design, Design Thinking, Prototyping, Conversational UX design (Al chatbots), Innovation and Change management, Process Improvement) IT Skills (Proficient in Microsoft Office; Word, Excel, PowerPoint) Reference available upon request