CYRIL NIEPES--
Personal Information_______________
Date of Birth:
Age:
Civil Status:
Religion:
Place of Birth:
Gender:
live:cyril.niepes
https://www.facebook.com/xyril.niepes
October 30, 1984
34
Single
Roman Catholic
Davao
Male
Objective____________________________
Looking forward for a position in the
business to provide me a platform where I can
showcase my talent and responsibility towards
increasing company’s day to day activities and
performance.I am able to adapt in any changes
and maintain a positive attitude and strong work
ethic.
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Excellent in conveying the client’s
requirement to the team leader.
Excellent in converting the cold calls in
to a new assignment.
Expertise in taking follow up on daily
basis.
Expertise in working with a team.
The ability to change up shift or work
through the night
Davao City, PH
Achievements______________
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Achieved team’s target in three
successful months.
Top Seller Award in October 2012.
Top 3 Quality Assurance Award in
November 2012.
Top Program Supervisor for the year
2013.
Education/Courses______________
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Career Summary____________________
cyrilniepes
Elementary: University of the
Immaculate Conception -)
Secondary: University of the
Immaculate Conception -)
Tertiary: University of Mindanao (3rd
BS in Accountancy-)
Filipino Virtual Assistant (Real Estate
Investing Tasks Course)
Software/Application/Program
Used:
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MS Office
Google Form
Google Spreadsheet
Google Mail
Google Drive
Skype
CRM’s
Work Experience
Office Clerk
Davao Winchester College from March 2010 November 2011.
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Program Supervisor
Acsentria from December 2011 – October 2014.
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Technical/Provisioning Support
Representative
Teleperformance from March 2015 –April 2019
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Maintaining files and records so they
remain updated and easily accessible
Sorting and distributing incoming mail
and prepare outgoing mail
Undertake basic bookkeeping tasks and
issue invoices, checks etc
Take minutes of meetings and dictations
Assist in office management and
organization procedures
Assist in making travel arrangements
and booking venues for conferences and
events for the school
Monitor calls to ensure positive
customer experience and provide direct
feedback on observed performance.
Attending escalation calls apart from
taking normal calls.
Attaining daily, weekly and monthly
targets specified by the process.
Data Entry
Lead Generator
Managing Emails
End of the day reports
Answer phones and responded to
customers request.
Provision customer orders in the
computer system.
Provided customers with product and
service information (Onset of the call
and email)
Upsold products and services
Identifying, investigate and resolve
customer issues using the computers
system in accordance with clients
metric.
Complete call logs and reports
Billing Issue
Misapplied Payments
Credit Check
Delivery arrangement using computer
system
DISC Personality Test
