Cyril Hermosada

Name : Cyril Mc Coo R Hermosada Age : 31 Address : lawa an 1 talisay city cebu Email :-Phone number :- Objective Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. School background Elementary level School : virgin de las escuelas pias Address : lawaan 1 talisay city Secondary level School : st scholastica’s academy Adress : tabunok lagtang talisay city College level School : university of san jose recoletos ( year 2013) Bachelor of science information technology (BSIT) Address : basak pardo cebu city Transferred school : University of the visayas year graduated 2019 – 2020 Bachelor of science information technology (BSIT) Address : jakosalem colon street Skills • • • • • • • • • • • Intermediate Microsoft Office Adobe Illustrator Google sheets, docs. Adobe Photoshop Canva HTML CSS Basic PHP Basic 3D modeling Maya autodesk Basic Wordpress (DIVI) Figma Work experience Wirpo Cebu business park , ayala Year 2013 5 months Position : customer service representative Account : credit referral • • • Responding to phone calls and maintaing customer service records Respond promptly to custmer inquires and concerns via phone. Resolve customer issue and complaints effectively and efficiently Keeping records of customer interactions, transactions, comments, and complaints Ripeconcept Cebu business park, ayala Year 2017 5 months Position : design associates Account : seasonal • • • Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval Contributing to team efforts by accomplishing tasks as needed Reviewing final layouts and suggesting improvements when necessary Techmahindra IT park cebu city Year 2021 -2022 1 year and 4 months Position : technical voice representative Account : telco • • • • • • • • Identifying hardware and software solutions Troubleshooting technical issues Resolving network issues Talking customers through a series of actions to resolve a problem Testing and evaluating new technologies Speaking to customers to quickly get to the root of their problem Providing timely and accurate customer feedback handling complaints about technical issue such as internet connection , phone line , software ( email platform ) Cognizant IT park cebu city Year 2023 8 months Position : customers service representatives Account : retail • • • • • Providing customers with detailed product information and recommendations Totaling purchases and processing cash, check, and credit card payments Processing exchanges, returns, and refunds according to company policies Answering customer questions and concerns provide other products to upsell and gain profits Calltend Real estate 6 months Remote set up cold caller / appointment setter • • • • Cold call people using a given phone directory to sell products Cold calling leads to source potential property sellers Use scripts to provide information about product's features, prices and other related information Go the “extra mile” to meet sales quota and facilitate future sales Medicare Insurance 5 months Remote set up sales • • review clients' health care plan and help them evaluate their needs against the services and coverage they are eligible to receive find a Medicare plan that meets their needs and aiding them with the enrollment process Porfolio www.behance.net/cyrilhermosada https://www.linkedin.com/in/mc-kurt-4b095229a/