CYRIL CHIEMEZIE AMOKE
--Kubwa, Abuja
h7ps://www.linkedin.com/in/cyrilamoke
Professional Summary
Cyril has a diverse background in Project Management, Client Rela;onship Management,
Administra;on, and Customer Service. He holds cer;fica;ons in Cyber Security from the
School of Security Technology, ChatGPT from the Indian Ins;tute of Digital Educa;on, and
Project Management from Acereal Consult, showcasing his well-rounded skill set. Following
his project management training with Acereal Consult, Cyril secured an IT internship.
During his tenure at Prokip, Cyril refined his stakeholder management, adaptability,
communica;on, and sales skills as a Client Rela;onship Manager. As an Administra;ve
Assistant, he excelled in organiza;on, collabora;on, mul;tasking, and ;me management. In
his role as a Customer Service Specialist, Cyril displayed empathy, problem-solving abili;es,
ac;ve listening skills, and emo;onal intelligence. Currently pursuing an IT project
management internship at Tech;nk Solu;ons Ltd, Cyril thrives as a Project Manager by
demonstra;ng agility and contribu;ng to the company's success.
Professional Experience
Project Manager Intern
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10/2023 to present.
Facilitate daily stand-up mee1ngs as Scrum Master for effec1ve communica1on.
Monitor and track task progress using Trello and Gan> charts to ensure 1mely comple1on
Produce comprehensive weekly project status reports for stakeholders' review.
Manage and maintain the Trello board for op1mal organiza1on and team collabora1on.
Coordinate project team members, maintain documenta1on, and implement strategies to
enhance efficiency by 30%
Business Rela+onship Manager
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Tech;nk Solu;ons Ltd, Abuja
Prokip, Abuja
11/2022 to present.
Successfully conducted comprehensive relationship reviews for clients, leading to the
development of tailored solutions for their unique needs.
Strengthened long-term client relationships by effectively employing dynamic
interpersonal skills, leading to increased customer satisfaction and retention.
Streamlined the entire sales process for a SaaS B2B product, from demonstration to
closing the deal, onboarding, and beyond, resulting in improved conversions and
customer experience.
Administrative Assistant
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Nigeria Security and Civil Defence Corps
Successfully enhanced office automation by streamlining staff correspondence, record
tracking, and data communications.
Significantly increased efficiency and productivity by implementing a new document
management system.
Effectively managed senior staff's calendars, reports, and meeting notes, ensuring timely
preparation and prioritization. Provided reliable secretarial and office management
support while fostering a cooperative working environment with colleagues.
Customer Service Specialist
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02/2010 to present.
Chimak Ventures, Nsukka
01/2008 – 02/2010
Achieved high customer satisfaction rate by adeptly addressing and resolving issues,
showcasing expertise and friendly service.
Promptly handled customer inquiries, questions, and concerns, consistently exceeding
service expectations and performance benchmarks.
Acereal Consult Training
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08/2023 – 10/2023
Professional Soft Skills Development
Tender Invitation and Requirements Gathering
Project Management Methodologies (Waterfall and Agile SDLC)
Comprehensive Project Documentation
Trello for Task Management
Gantt Chart Utilization
Education
BSc (Hons) in Health Education
Imo State University
09/2009 – 07/2013
Additional Skills
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Proficient in Microsoft Office Suite
Appointment Scheduling and Management
Email Organization and Management Expertise
Customer Relationship Management (CRM) Software Utilization
Google Workspace Knowledge
Canva Graphics Design Abilities
Hobbies and Interests
• Research: Explore the internet for knowledge enhancement
• Creative activities: Cook meals and explore new recipes.
• Fitness activities: Play football regularly to improve ability to engage in daily
mental and physical tasks.
Referees
Upon request.
