Cyriam Micabalo

With more than a decade of experience in the BPO industry and seven years as a Remote Worker, my career has focused extensively on customer service and technical support across various platforms including phone, email, and chat. I have successfully managed accounts for major US-based companies, ensuring high levels of client satisfaction through attentive service delivery.

Throughout my tenure, I have honed my skills in providing prompt and accurate responses to customer inquiries, resolving technical issues, and maintaining detailed records of client interactions. My proficiency in both verbal and written English has enabled me to communicate effectively with clients and colleagues alike, fostering positive relationships and enhancing service delivery.

Adaptability is another strength of mine, as I quickly familiarize myself with different cultural practices and adapt to varying time management strategies as required by the client. I am dedicated to meeting and exceeding customer expectations by consistently delivering comprehensive information and solutions tailored to their needs.

My commitment to excellence and continuous improvement has been pivotal in my role, ensuring that I am always prepared to handle the diverse challenges and demands of customer service in a professional and efficient manner.