Cyrene Lorraine

CYRENE LORRAINE D. APARRI Block 35 lot 22 Phase 2 Deca Homes indangan, Davao City•- •- ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE SUMMARY A highly organized and creative professional with 3 years of experience in administration, team and project management, and customer service. I have a proven track record of creating innovative solutions, ensuring customer satisfaction, and maintaining a strong sense of accountability. WORK EXPERIENCE Green Air-conditioning and Industrial Services Administrative Assistant Answer and direct phone calls. Schedule appointments. Maintain contact lists. Produce correspondence. Assist with reports. Develop filing system. repare invoices. Maintain employee holiday records. Prepare invoices. Maintain employee holiday records. Implement clerical and administrative processes. DROP PH - Sales Chat Support (E-commerce/Dropshipping) (Feb-) (Feb 2021-July 2021) Update our internal databases with technical issue information and customer discussions. Respond to customer queries promptly and accurately. Identify and address customer needs, provide real-time support, and document each customer's issue. (Feb 2022-June 2022) Alorica Davao/AT&T MSS-BMC - Customer Sales Representative Always maintain a positive, empathetic, and professional attitude. Respond promptly and communicate effectively. Have in-depth product knowledge. Process orders and keep records. Coordinate with colleagues as needed. Provide feedback and ensure customer satisfaction. Conectys Phil. - Content Moderator (July 2022-March 2023) Maintain the reputation of your business Promote a strong and positive community for your brand. Use software to monitor content for specific words or images and make human judgments. Ensure user posts meet platform and group guidelines. Remove offensive posts, language, and spam comments. Prism+ Singapore - Aircon Operations (offshore) - Aircon Executive Officer (May 2023 March 2025) I maintain a positive, professional attitude towards customers. My responsibilities include making phone calls and sending emails to remind people of appointments, scheduling appointments, communicating with professionals about availability, performing billing duties, resolving scheduling conflicts, managing internal staff schedules, accommodating special requests, and handling zoning. EDUCATION Bachelor of Science in Secondary Education Major in English from San Pedro College Davao -). SKILLS Detailed-oriented Proficient in Microsoft Office Strong time management and organizational skills Ability to work independently and under pressure Versatile and adaptable ADDITIONAL SKILLS Outbound calling Email management Appointment setting TOOLS Skype, Zoom, Microsoft Teams, Slack, Zendesk, Clarify, Opus, Google Docs and Sheets, Airtable, Appsheet, REspond.io, Sales Force. REFERENCES Charmaine Rose S. Campaniel Bon Jomar J. Reyes Jesi mae alderite