Cyrel Paul Matiom

 CYREL PAUL MATIOM 911-8 Quezon Boulevard, Davao City Philippines 8000-- A competitive, capable and reliable customer service representative and email specialist who works with integrity. A person who see problems as challenge and never gives up in seeking suitable and appropriate solutions. Professional Experience Teleperformance Customer Service Representative, February 2015 – May 2016 Assist customer with their prepay and postpaid account (Vodafone New Zealand) Explain charges with their bills and advise Self Service options to settle their accounts. Teleperformance Email Specialist, May 2016 – Feb 2018 Handling complaints which inbound rep did not resolve. We also handle complaints that is sent via email by the customers. Collaborate with other departments to resolve the complaint. Process feedback for agents which is not following procedure or regarding call handling. Homebased Virtual Assistant, Customer care, Telemarketer May 2014-Feb 2015 Assigned to assist founder of the company with Microsoft office task(Excel, Word, Presentation) Order Taking for Online Restaurant. Outbound calls to offer services like IT services, Network Setup, Ink Cartridge and ETC. Real Estate Assistant Assigned to update customer’s information using Skyslope and upload documents. Send customer documents that need to be signed using Docusign. Education University of Mindanao Bachelor of Science in Computer Science Graduated last November 2014 REFERENCES Jade Solis – Operations Manager - Gracey Freeman – ACCM/Floor Manager E:- Jocelyn Rivero – Former Senior Team Supervisor -