Cynthia Umeh

Detail-oriented and customer-focused Certified Virtual Assistant with strong communication, organization, and problem-solving skills. Eager to deliver excellent customer support by leveraging virtual assistance training, adaptability, experience and a commitment to positive customer experiences.

EXPERIENCE

Administrative Assistant (Remote Internship) February 2026 — Present

Lj’s Powerhouse LLC and Wholistic Hormone Expert — Houston, Texas, United States

●Coordinated brand outreach campaigns, managing communication with 50+ prospective partners and contributing to an increase in collaboration opportunities.

●Managed end-to-end UGC partnership communications, improving response turnaround time

through structured follow-up systems.

●Handled high-volume email correspondence (30–50 emails daily) with brands and vendors, maintaining 100% professional response standards and organized documentation.

●Designed and maintained comprehensive spreadsheets to track 100+ leads, partnership pipelines, and expenses, improving reporting accuracy and workflow efficiency

●Updated CRM systems consistently, improving lead tracking accuracy and enhancing internal reporting visibility for management decision-making.

●Conducted market research, compiling actionable data that supported strategic partnership decisions and digital growth initiatives.

●Developed standardized process documentation and workflow guides, reducing task completion time

●Created and managed Instagram account for targeted lead outreach, generating consistent engagement and supporting expansion of partnership networks

Customer service Representative

•Responded to customer inquiries, delivering accurate information about products and services to improve overall customer experience.

•Guided clients through inquiries about property listings and services, promoting clarity and increasing client satisfaction.

•Maintained accurate records of customer interactions and transactions.

•Maintained detailed records of customer interactions and transactions to support future customer service efforts.

•Utilized CRM software to organize customer information for improved service delivery.

•Partnered with team members to optimize customer support processes, enhancing service efficiency.

Quality Control

•Facilitated continuous improvement initiatives that streamlined quality control processes.

•Maintained high quality standards across all products, reinforcing company reputation.

•Executed routine product inspections ensuring compliance with established quality standards.

•Partnered with production teams to swiftly identify and resolve quality issues.

Certification

•Inbound certified by Hubspot

•Service hub certified by Hubspot

•Digitalwitch IT support by Digitalwitch