Cynthia Tayer

Cynthia O. Tayer P-12-23th St. Block 79 Lot 20 Villamor Air Base Pasay City Mobile: - E-mail:- Educational Background Tertiary:Sta. Isabel College 210 Taft Ave., Manila 2002 – 2006 Course Taken: Bachelor of Science in Information Technology Secondary:Malate Catholic School Mabini St. Malate Manila- Primary:Malate Catholic School Mabini St. Malate Manila- Work Experience Contactcenter.com - Customer Support Associate (Inbound) (August 14, 2006 – May 28, 2009) Job Description: Handle various website and software. Assist customers via call, chat and email. Ensure all concerns are rectified on time. Contactcenter.com – Point Of Contact (POC - Inbound) (May 29, 2009 - March 2, 2010) Job Description: Monitoring and coaching from day to day basis. Documenting reports on each team member’s performance. Disseminate the company’s core values, code of conduct and memorandum. Contactcenter.com – Marketing Associate (March 15, 2010 – February 1, 2011) Job Description: Conceptualize/ create/ design and develop the corporate website ensuring strong functionality and optimization Responsible for the design of company brochures, flyers, advertisement and other marketing materials. Handles and assists corporate events. 24/7 Customer Philippines – Customer Service Representative for Telco account (March 15, 2011 – June 9, 2014) Responsible for giving excellent customer service and resolving customer needs, concerns and problems Basic troubleshooting for mobile handsets Complaint handling 24/7 Customer Philippines – Customer Service Representative for Cable account Resolve customer’s billing and dispute concerns. 1st level technical assistance for digital cable box. Up selling core products and additional services. Ensure proper call escalations, call transfer and redirection of customer concerns. Seminars Attended Management Excellent Program: Coaching and Mentoring, Creative Problem Solving, Personal Productivity, Leadership & Influence and Customer Driven Organization July 20, 2010 Expo 2010: International Contact Center Conference: Social Media & Employee engagement and Time Management September 29, 2010 Special Skills / Knowledge Computer Literate (MS Word, MS Excel, MS Access, MS FrontPage, MS Power Point) Internet Savvy. Basic Webpage Development and Designs and Internet Applications. Has initiative and willing to be trained. Creative and responsible in carrying out brand ideas/ management. Ability to operate well in call center environment. Keen eye on planning and organizing. Personal Data Birthday:January 15, 1985 Place of Birth:PAF General Hospital, Pasay City Citizenship: Filipino Civil Status: Single Religion:Roman Catholic Parents:Roberto R. Tayer Candida O. Tayer Character Reference Karen PonteresRyan Calampinay Team ManagerTeam Manager 24/7 Customer Philippines Inc.24/7 Customer Philippines Inc-