Cynthia Requinala Espinar

ESPINAR, CYNTHIA REQUINALA Address: Zone 7 San Isidro Magarao , Camarines Sur Mobile No.:- Email Address:- Career Objectives: To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self development and help me achieve personal as well as organizational goals. PERSONAL INFORMATION: Date of Birth: May 17, 1991Nationality: Filipino Place of Birth: Nabonton Ligao City, Philippines 4504Religion: Roman Catholic Age: 29 yearsoldHeight: 5’3 Civil Status: MarriedWeight: 103 lbs. Passport No. : P-A EDUCATIONAL BACKGROUND: Bachelor of Science in Business Administration Major in Financial Management Universidad de Sta. Isabel Ellias Angeles St., Naga City, Philippines- Secondary Education Ligao National High School Guilid, Ligao City, Philippines- Elementary Education Nabonton Elementary School Nabonton, Ligao City, Philippines- WORK EXPERIENCES: Reservations Agent Beach Rotana Abu Dhabi August 21, 2018-April 2020 Process and confirm guest room reservations made by clients on the phone or email Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. Show complete product knowledge, understand rate structure and apply rate management Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor Promote and maintain good public relations and endeavours to maximize business Maintain an accurate room status at all times Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified. Guest Service Centre Agent Beach Rotana Abu Dhabi December 15, 2014-August 20, 2018 Receive each guest call in a professional and friendly manner Maintain effective communication with all related department to ensure smooth service delivery Handle every query in a polite and courteous manner and exceed guest expectations Ensure guests are greeted by name upon calling as per the Rotana Standard Maintain an up to date knowledge of the hotel and local services Maintain an awareness of guest profile through the Opera guest profile system Complete management’s long distance call vouchers and record them on the traffic sheet Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls Take messages for guests and management as per the required standard. Proper use of Opera and FCS system FAS Assistant Supervalue Inc. (SM Supermarket)- Head Office April 2013 – May 2014 Assist in the purchasing of commodities by processing purchase orders and auditing invoices for accuracy. Requesting quotations from vendors. Research and solve discrepancies, calculate payments and adjustments. Obtain information from vendors and customers. Use electronic systems to record, process, and research various financial and purchasing transactions. Provide general administrative support such as answering phones, communicating with internal and external customers, and coordinating meetings. Assist in the preparation and shipment of items. Administrative Assistant Power Apps Corporation (EqualsInEd) July 2012 – March 2013 Answer incoming calls, determine purpose of call and transfer call. Do data entry, send or pay bills, prepare mailings. Maintain confidential records and files. Editing and Publishing e-learning course (e-book). Perform other related duties as required. Professional Development (Cross-Exposure Attended) Recreation ReceptionistOctober 2015 Guest Service Centre AgentFebruary 2016 Receiving AgentJuly 2018 PROFESSIONAL LICENSE (Eligibility): Career Service Professional Level May 2012 I hereby certify that the above Information is true and correct to the best of my knowledge and belief. Cynthia Requinala Espinar Applicant