Cynthia Orobosa John

Results-driven Customer Support Specialist with over 2 years of experience delivering high-impact technical assistance in fast-paced, remote environments. Expert in managing multi-channel inquiries (Email, Chat, Phone) with a proven track record of maintaining a 97% First-Contact Resolution (FCR) rate. Proficient in Zendesk, HubSpot, and Freshdesk, with a specialized focus on reducing churn and transforming dissatisfied customers into brand advocates through strategic de-escalation and “complaint-to-delight” service recovery.