Cynthia Okorafor

CYNTHIA OKORAFOR SUMMARY Johannesburg, South Africa --+ www.linkedin.com/in/okorafor-cynthia- Accomplished Customer Service Representative with a proven track record with over 2 3 years of experience, devoted to maximizing customer satisfaction with exceptional 6 service and support. Knowledgeable about industry standards with strong skill in 3 retaining product and service information to provide effective 6issue resolution. Skilled in promoting sales to increase revenue while addressing diverse3issues. 5 EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE (AUG 2022-FEB 2024) Doren Specialist Hospital, Lagos, Nigeria  Addressed customer queries across calls, emails, and face-toface engagements resulting in 90% satisfaction.  Minimized resolution time by 20% through efficient handling of customer concerns.  Partnered with internal teams to enhance workflow, leading to a 15% rise in operational efficiency.  Ensured data integrity by keeping thorough records of customer communications. VIRTUAL ASSISTANT (SEP 2021-AUG 2022) Brand Cardinal, Lagos, Nigeria SKILLS  Reduced response times by 20% through efficient management of email inquiries.  Increased user involvement by 15% via strategic timing of social media updates.  Executed accurate data entries, reducing errors significantly in records.  Optimised scheduling processes through effective use of Google Calendar for enhanced team operation.  Data Entry  Social media management  Appointment scheduling  Technical proficiency  Customer relationship management CERTIFICATIONS EDUCATION  CRM software proficiency (Hubspot, Salesforce)  Google workspace (Docs, Sheets, Calendar, Gmail)  Microsoft office suite (Word, Excel)  Project management tools (Asana, Trello, Slack, Calendly, Dropbox)  Virtual Assistant Certification  Customer Service Certification  Microsoft Office Certification Imo State Polytechnic, Umuagwo, Nigeria (March 2020 - May 2022) HND: Microbiology Imo State Polytechnic, Umuagwo, Nigeria (Jan 2016 – April 2018) OND: Science Laboratory Technology REFERENCES Available on Request