Cynthia Okolo

OKOLO CYNTHIA ENAKHE Karu Site Abuja Nigeria Tel: - Email:-PROFESSIONAL SUMMARY Dynamic and results-driven professional with a proven track record of exceeding expectations. Committed to delivering exceptional outcomes through strategic thinking, effective communication, and strong attention to detail. Skilled in problem-solving and adapting to fastpaced environments, with a passion for driving innovation and achieving measurable success. Known for fostering collaborative relationships and inspiring high-performing teams. WORK EXPERIENCE       Name of Company: SkyBet B-Sports Abuja Nigeria Designation: Customer Care Representative / Tele sales Agent Duration: 2024 Responsibilities: Responded promptly to customer inquiries through various channels (phone, email, chat) with a focus on providing accurate and helpful information. Handled and resolved customer complaints, ensuring a positive resolution and maintaining a high level of customer satisfaction. Assisted customers in understanding our product platform, including account management, promotions, and wagering procedures. Stayed up-to-date with the latest information regarding our iGaming products, promotions, and any changes to company policies. Educated customers on betting odds, markets, and other relevant information to enhance their overall iGaming experience Identified and escalated complex customer issues to the appropriate department for further resolution. Name of Company: Pinehurst Estate Co. LTD Abuja Nigeria Designation: Executive Assistant Duration: 2023 Responsibilities:      Making appointments and keeping records of correspondence Supported senior executives in daily administrative tasks, including calendar management, travel arrangements, and expense reporting. Prepared and edited correspondence, presentations, and reports. Organized and coordinated conferences and monthly meetings Managed executive calendars, scheduling meetings and appointments and coordinating    Name of Company: Vocalserv Global Contact Center, Abuja Nigeria Designation: Contact Center Executive and Virtual Assistant Duration:- Responsibilities: Handled both Inbound and Outbound calls. Set up virtual meetings, invited guests and disseminated agendas Supported senior executives in daily administrative tasks, including calendar management, travel arrangements, and expense reporting. Handled customer complaints Followed up on customers call. Managing and updating customer’s database.      Name of Company: DuoDuo Technology Limited, Lagos State Nigeria Designation: Loan Collector Duration:- Responsibilities: Kept track of assigned accounts to identify outstanding debts. Called out debtors. Planned course of action to recover outstanding payments. Updated account status and database regularly. Handled questions or complaints.    EDUCATIONAL BACKGROUND- Ambrose Alli University Nigeria Bachelor in Art in Business Administration- Excel College, Agoro, Ogun State Nigeria Senior School Certificate Examination Certificate of National Youth Service Corps SKILLS Communication Attention to Detail Problem-solving Critical Thinking Adaptability Customer Service Teamwork Problem-solving Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) Experience with virtual meeting platforms (Zoom, Microsip, Skype, Teams, Google Meet, slack) References are available on request.