CYNTHIA CHINWE NWOSU
Port-Harcourt, Rivers State, Nigeria
Professional Summary
A highly skilled Customer Support/Virtual Assistant with over 6years experience in the
healthcare sector suppor=ng and providing hospitals, health facili=es, medical teams and
healthcare professionals through efficient and administra=ve technical services. I have
proven exper=se in data entry, data collec=on, database management, documenta=on,
records management, and quality control ensuring accuracy, confiden=ality, compliance and
improved opera=onal outcomes. Proficient in the use of EMR system for data entry,
appointment seJng and scheduling, calendar management, and email management
streamlining workflows to enhance efficiency and pa=ent care. I have a strong background in
monitoring and evalua=on (M&E) to support data driven decision making. Dedicated to
leveraging healthcare administra=on, digital health systems, and quality management
exper=se to drive organiza=onal growth while advancing a career in healthcare opera=ons
and digital health management.
Core Skills
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Data Entry, Data Accuracy Verifica=on & Database Management
EMR Management and Op=miza=on
Repor=ng and Documenta=on
Google Suite (Docs, Sheets, Drive, Forms)
MicrosoT Office (Excel, Word, Outlook)
Appointment Scheduling, Calendar Coordina=on & Email Management
Communica=on and Professional Correspondence
Professional Experience with Achievements
Ins6tute of Human Virology Nigeria (IHVN)
Comprehensive Health Center, Oyigbo
Rivers State
Posi6on: Data & Records Officer (Viral Load Champion)
Nov 2019-Present
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Maintains 99% data accuracy through me=culous entry with the EMR system and
crosschecking processes.
Streamlines pa=ents records processing, thereby improving pa=ents’ records
retrieval =me and accuracy by 25%.
Support lab data entry and repor=ng with 100% adherence to quality control
standards. Proficient in laboratory informa=on systems (LIS).
Organize and update digital databases, reducing data retrieval errors by 30%.
Ensures documenta=on meet hospital regulatory requirements minimizing audit
discrepancies.
Manage physicians’ appointments and calendars, reducing scheduling conflicts by
40%.
Oversee high volume email and correspondence, improving response =mes and
pa=ent engagement.
Deliver comprehensive documenta=on and records management suppor=ng smooth
hospital and facility opera=ons within =ght deadlines.
Enhance program delivery by handling administra=ve support tasks such as
requisi=ons, pa=ent’s reminders (calls/SMS), and logis=cs follow up.
Star Wellness Group
HealthCare Sector
Posi6on: Virtual Assistant (EMR Administra6ve Support)
Jun 2019-Aug 2021
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Improved pa=ent record accuracy by 35% streamlining EHR/EMR documenta=on and
verifica=on workflows.
Reduced repor=ng errors by 25% by implemen=ng quality control measures across
records management and laboratory informa=on system (LIS).
Increased opera=onal efficiency by managing scheduling, calendars, and email
correspondence, cuJng appointment conflicts by 40%.
Enhanced data driven decisions by compiling and analyzing reports for monitoring
and evalua=on (M&E) ac=vi=es.
Maintained strict compliance with the state’s healthcare policy and organiza=onal
privacy standards to safeguard pa=ent data.
Healthcare/Humanitarian Group
Port Harcourt, Nigeria
Posi6on: Health Community Rela6ons Officer (Data & Program Support)
Mar 2013-Dec 2017
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Improved accuracy of HIV serology and PMTCT data repor=ng by 30% by
implemen=ng standardized documenta=on prac=ces for PEPFAR projects.
Enhanced program efficiency and decision making by preparing comprehensive
ac=vity reports enabling stakeholders to track outcomes and allocate resources
effec=vely.
Increased community program engagement and knowledge sharing by coordina=ng
data collec=on ac=vi=es and dissemina=ng key lessons learned across teams.
Maintained 100% compliance with donor repor=ng requirements by managing
pa=ent data, inventory logs, and program records with precision.
State Service Clinic (NYSC)
Bauchi, Nigeria
Posi6on: Laboratory Officer (Data & Lab Support)
Jun 2010-July 2011
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Improved diagnos=c reliability by 20% through accurate collec=on, analysis, and
recording of chemical and microbial test results.
Supported HIV screening ini=a=ves by maintaining a 99% data entry accuracy rate
ensuring =mely and error free repor=ng.
Strengthened supply chain efficiency by managing inventory and preparing monthly
commodity u=liza=on reports and reducing stock-outs.
EDUCATION & TRAININGS
•B.Sc. Microbiology – Nnamdi Azikiwe University, Awka, Anambra State, Nigeria (2009)
•Cer6ficates: Data Management & IT Support – Digital Witch (2025)
