Cynthia Nwannah

NWANNAH CHINWENDU CYNTHIA Lagos, Nigeria | -|-| LinkedIn SUMMARY Detail-oriented and results-driven professional with a strong background in administrative support, digital marketing, and lead generation. Highly skilled in using tools such as Google Workspace, Microsoft Office, Asana, and HubSpot to enhance productivity, streamline workflows, and improve team collaboration. Experienced in content management and social media optimization, driving online engagement and aligning strategies with business goals. Proven ability to implement lead generation strategies, optimizing lead flow and follow-ups, which led to a significant increase in conversion rates for clients. I am eager to bring my skills in project coordination, content creation, and lead optimization to contribute to the growth and success of a forward-thinking organization. WORK EXPERIENCE Virtual Assistant | contract Remote 2022 - 2024 Paradudus ltd – Nigeria Increased client engagement by 55% by creating and publishing social media posts, blogs, and newsletters, enhancing the organization’s digital presence. Boosted executive productivity by 30% by efficiently managing calendars, coordinating over 50 meetings, and organizing travel arrangements for executives. Improved email response efficiency by 25% by serving as the primary point of contact for email management and correspondence, ensuring timely and effective communication. Enhanced project completion rates by 20% through meticulous tracking of task progress, fostering team collaboration and meeting strict project deadlines. Prepared over 15 client presentations and business proposals by conducting thorough research and analysis, contributing to successful client engagements and decision-making. IT support specialist 2020 - 2022 Pillars Lab– Owerri, Nigeria Trained employees on new software implementations, improving overall productivity by 30% within the first month of deployment. Developed and maintained detailed documentation of system configurations and support processes, reducing the troubleshooting time for recurring issues by 20%. Configure and troubleshoot network issues, reducing network outages by 40% and ensuring consistent internet connectivity across departments. Social media manager 2019 - 2020 Uru academy – US remotely Developed and executed social media strategies across platforms (Facebook, Instagram, Twitter), leading to a 50% increase in follower growth and 35% boost in engagement within six months. Created and scheduled content, increasing post visibility and generating a 40% rise in organic reach across all platforms. Engaged with the online community, responding to inquiries and comments, resulting in a 20% improvement in customer satisfaction score. EDUCATION Federal University Of Technology Owerri – Lagos, Nigeria CERTIFICATIONS & PROFESSIONAL DEVELOPMENT Professional Virtual Assistant Training [ALX Africa] Professional Diploma in Digital Marketing (Coursera) Data Analysis Public Health IT support (Coursera) Profession Artificial career Essential SOFT SKILLS Adaptability and Resourcefulness Strategic Planning Project Coordination High attention to detail and accuracy Problem-solving Time Management Confidentiality & Discretion Grit & Resilience Strong Organizational Skill Exceptional communication & interpersonal Skills Emotional Intelligence Growth Mindset Proactive & Self Starter Managing up TECHNICAL SKILLS Administrative Support | Online Marketing Support | Content Creation | Task Prioritization Email Management | Event Planning | File Organization | Invoicing & Billing Data Entry | Project Management | Social Media Management | Calendar Management Travel Coordination | Internet Research | Sales | Transcribing | Scheduling Meeting Coordination | zoom | Gmail Google workspace | word| spreadsheet| PowerPoint Project Management: Asana, Task Prioritization Lead Generation: HubSpot, CRM tools Reference Mr. Chijioke A. Eke - Sidmark Nig Ltd Managing Director-