Cynthia Nkechi Osborne

OSBORNE CYNTHIA NKECHI VIRTUAL ASSISTANT | OPERATIONS, OUTREACH & ADMIN PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant with 3+ years of experience providing administrative, invoicing, and operational support in remote environments. Skilled in lead generation, cold outreach, LinkedIn management, and KPI tracking. Proven ability to manage executive tasks, streamline workflows, and support business growth through organized systems and proactive communication. CORE COMPETENCES/SKILLS • • • • • • • • • • Invoicing & Expense Tracking Lead Generation & Cold Outreach LinkedIn Management (Posting & Engagement) KPI Tracking & Reporting Email & Calendar Management Administrative & Executive Support CRM & Database Management Research & Data Analysis Client Communication & Follow-ups Workflow Optimization & SOP Development PROFESSIONAL EXPERIENCE VIRTUAL ASSISTANT / EXECUTIVE SUPPORT(REMOTE) 2023 – 2005 • Managed executive inboxes (80+ emails daily), prioritizing communication and ensuring timely responses • Supported lead generation and outreach campaigns, maintaining CRM databases with 500+ contacts • Assisted in invoice preparation and expense tracking, ensuring accurate financial records • Coordinated meetings, appointments, and follow-ups using Google Calendar and Outlook • Conducted research and prepared reports to support business decisions • Tracked key administrative tasks and supported performance reporting (KPIs) • Created SOPs that improved workflow efficiency by 20% • Provided proactive administrative and operational support to executives ADMINISTRATIVE/ACCOUNTS OFFICER EDUCATIONAL INSTITUTION 2021 - 2023 • • • • • Processed invoices and maintained accurate financial documentation Prepared monthly reports using Excel for operational and financial tracking Managed office records, documentation, and internal communications Coordinated meetings and schedules for staff and management Supported leadership with administrative planning and reporting EDUCATION Higher National Diploma (HND), Accountancy Lagos State Polytechnic, Lagos CERTIFICATIONS AND COURSES • • Data Analysis Certification – Aptech Empower Her Remote Work Certification TOOLS • • • • • • • Microsoft Excel, Word, PowerPoint Google Workspace (Docs, Sheets, Calendar, Drive) Asana, Trello Slack, Zoom Canva CRM Systems Dropbox, Google Drive