Cynthia Mojekwu

Cynthia Chinaza Mojekwu - |-| Lagos State, Nigeria. PROFESSIONAL SUMMARY Results-driven Sales Professional with a strong track record in high-volume lead generation, prospect engagement, and pipeline optimization. Skilled in delivering high-response outreach campaigns, nurturing qualified leads, and driving consistent top-of-funnel growth. Known for persuasive communication, fast and effective follow-ups, precision in CRM management, and providing strategic support that enhances sales team efficiency and conversion rates. KEY SKILLS - Customer Issue Resolution - Conflict de-escalation - Tech Savy - Customer retention - Ticketting system - Active listening - Problem Solving - Product Knowledge - B2B & B2C - CRM - MS Office - Multi-channel support - Quality assurance - KPI - Billing&payment resolution - Data & Documentation - Churn Zero - - Cross selling - Sales Negotiation - Upselling - Lead Qualification - Conflict Resolution - Communication Time Management SKILLS HIGHLIGHTS • Proficient in CRM platforms (HubSpot, Kommo, Zendesk, Asana, Zoho, Pipedrive, Salesforce, Nimble, VinSolutions), Microsoft Office Suite (Word, Excel, PowerPoint), communication channels (email, phone, chat), collaboration tools (Slack), and payment systems (Stripe),GoHighLevel • Strong knowledge of products and services, including features, benefits, pricing structures, and company policies. • Exceptional communication and relationship-building abilities, with proven success in fostering collaboration to achieve customer satisfaction and retention. Skilled in establishing rapport, actively listening, and providing tailored assistance to enhance the overall customer experience. Adept at multitasking and handling high-volume inquiries with accuracy, attention to detail, and professionalism. Committed to continuous learning, staying current with industry trends, product updates, and customer service best practices. Open to feedback and dedicated to continuous improvement, ensuring consistent delivery of service excellence. • • • • PROFESSIONAL EXPERIENCE Sales Representative – 5 motors locksmith (California) • • • • • • Mar. 2019 – Dec. 2020 Drove lead generation and client acquisition across residential, commercial, and automotive segments, consistently increasing weekly service bookings. Converted high-intent inquiries by presenting clear service options and negotiating competitive packages. Strengthened customer relationships through timely follow-ups and fast coordination between clients and on-site technicians. Maintained a clean, accurate CRM to support reliable forecasting and streamlined service scheduling. Identified upsell opportunities, enhancing revenue through lock upgrades, rekeying, and security add-ons. Provided market insights to improve outreach strategy and optimize overall sales performance. Sales Specialist - Wilcox Group Limited (UK) • • • • • • • • Consistently generated 80–120 qualified leads monthly, significantly strengthening the sales pipeline and supporting sustained revenue growth. Delivered 45–60% response rates by executing highly targeted, multi-channel outreach sequences. Increased overall lead engagement by 30% through data-driven personalization and precise audience targeting. Conducted cold and warm outreach to build strong relationships with high-intent prospects and uncover new business opportunities. Qualified leads based on fit, need, and buying readiness, ensuring only high-value prospects advanced to the sales team. Maintained a fully structured CRM with 100% accuracy, enabling seamless forecasting, reporting, and team alignment. Prepared comprehensive pre-call summaries and strategic briefs that empowered sales representatives to close deals with greater efficiency. Elevated outreach performance by optimizing scripts, refining messaging, and implementing continuous improvements to increase prospect conversion. Sales Manager Trucking 42 – Logistics & Freight Services (Florida) • • • • • • • Apr. 2021 – Aug. 2023 Dec. 2023 – Sept. 2025 Direct overall sales strategy, pipeline growth, and team performance, driving a consistent 35%+ increase in monthly revenue. Lead and develop a high-performing sales team, improving response rates to 45% and boosting productivity by 25%. Secure and expand key shipper accounts across major industries, increasing recurring business by 40%. Strengthen the sales process—improving conversions by 30% and reducing sales cycles by 20%. Negotiate strategic contracts and partnerships that deliver 15–20% quarterly revenue growth. Provide data-driven forecasting and executive reporting using CRM insights to guide strategic decisions. Maintain a 95% client retention rate through consistent communication and tailored logistics solutions. EDUCATION • B.Sc. Marketing CERTIFICATION AND TRANING • • • • General Remote Work Skills – VirtualClickSupport Jobberman Soft Skills Training – Jobberman Certified Course on Salesforce and CRM – Trailhead Academy Tech Sales – Techsales mentor Anambra State University