Cynthia Long

I have dedicated my entire career to improving customer experiences and creating customer success teams.  Improving customer experiences, driving out waste from the process and ensuring customer retention through wonderful experiences is what lights me up!

I am a Strategic leader who develops, leads and creates Transformative Operational Excellence centers.

Additionally I am also a contributing editor to the ICMI for three years and enjoy presenting at conferences to give back to the community.   

I am also a certified Program Manager (PMP) and a Lean Six Sigma Black Belt, demonstrating my expertise in process optimization and innovation.

In addition , I have also worked as a Process Optimization Manager at Cisco Systems, where I won multiple awards for my contributions to the TAC organization. I created and implemented AI improvements that reduced effort, improved customer experience, and saved over $1 million annually.

I also negotiated contracts with service providers, resulting in significant cost savings. My skills include manufacturing process improvement, customer success, and pricing negotiations. I am passionate about driving innovation and operational excellence in the SaaS, ML, and AI sectors.