CYNTHIA IJEOMA ANYADIEGWU
PROFESSIONAL SUMMARY
Empathetic and results-driven Customer Support Specialist with certified hands-on
experience in both client-facing roles and backend process automation. Adept at
streamlining workflows using CRM and automation tools like Airtable, Zapier,
Monday.com, and Make.com to enhance customer experiences and business
efficiency. Proven ability to deliver personalized service, resolve conflicts, and
manage technical support across various channels. Passionate about aligning
customer satisfaction with business growth through smart systems and excellent
communication.
CORE COMPETENCIES
· Customer Relationship Management (CRM)
· Workflow Automation & Integration
· Phone, Email & Chat Support
· Technical Support & Troubleshooting
· Conflict Resolution & Empathy
· Cold/Warm Calling & Telemarketing
· Telehealth Support
· Order Management & Complaint Handling
TOOLS & TECHNOLOGIES
· CRM & Automation Tools: Airtable, Zapier, Monday.com, Make.com, Intercom
· Communication & Productivity: Slack, Zoom, Microsoft Teams, Google
Workspace
· Workflow & Scheduling: Calendly, Google Calendar, Notion
· General Tech Skills: Microsoft Office Suite, Email Tools, Social Media
Messaging
PROFESSIONAL EXPERIENCE
Freelance Customer Support & Automation Specialist
Remote | 2023 – Present
· Designed and implemented automated workflows using Zapier and Make.com to
reduce manual tasks by 40% for small business clients.
· Built and managed custom CRM databases on Airtable for client tracking,
support ticketing, and project updates.
· Collaborated with startups to optimize customer journey workflows using
Monday.com, improving issue resolution time.
· Provided customer support via email, chat, and phone, resolving over 90% of
tickets within SLA timelines.
Customer Support & Admin Assistant
Spotless & Unique Ideas Ltd – Abuja | 2022 – Present
· Responded promptly to inquiries and complaints, maintaining high customer
satisfaction.
· Managed schedules, client communications, and administrative follow-ups.
· Introduced tech tools for internal coordination, improving task visibility across
teams.
Sales & Customer Advisor
Ultipharm Pharmacy – Abuja | 2021
· Guided customers in selecting appropriate health products and resolving
concerns.
· Built customer loyalty through attentive, personalized service.
Cashier & Frontline Staff
Chicken Republic – Mararaba, Nasarawa State | 2019 – 2020
· Delivered excellent in-person service, handled cash, and ensured smooth
checkout experiences.
CERTIFICATIONS
· In-Demand IT Skills Training (2025) – Digital Witch Support Community
· CRM Management, Technical Support, Cold/Warm Calling
· Workflow Tools, Calendar Management, Customer Service Excellence
EDUCATION
B.Sc. Computer Science (In Progress)
National Open University of Nigeria – Abuja | 2022 – Present
Secondary School Certificate Examination (SSCE)
Special Science Girls Secondary School – Enugu State | 2012 – 2018
First School Leaving Certificate (FSLC)
St. Paul’s Nursery & Primary School – Orji River, Enugu | 2012
PROFESSIONAL ATTRIBUTES
· Strong Emotional Intelligence & Empathy
· Positive Attitude Under Pressure
· Fast Learner & Proactive Communicator
· Organized, Reliable & Tech-Savvy
· Adaptable to Remote & Hybrid Work Environments
