Cynthia Ifeoma Ejimadu

Cynthia Ifeoma Ejimadu Port Harcourt, Rivers 50010 -- Professional Summary Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 4 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level 3 position. Ready to help the team achieve company goals. Hardworking Office Automation Clerk holding 2 years of experience in providing efficient office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 2 years of experience providing quality administrative support to clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills Writing reports Meeting minutes Business correspondence Office administration Social media knowledge Customer relations and communications Customer and client relations Lead generation Calender and Email Management Scheduling Meeting arrangements Administrative support Records management Scheduling and calendar management Paperwork drafting Work History September 2020 - Current Cynthia Ifeoma - Port Harcourt, Rivers Virtual Assistant Completed business correspondence, transcription and data entry. Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information. Wrote press releases and posted updates to social media. Kept extensive contact list updated with new contacts and changes to existing contacts. Researched topics and events to support supervisor's work agenda and projects. Monitored emails, organized inbox, and prioritized messages for supervisor. Maintained the supervisor's calendar and set up reminders for meetings and appointments. Answered and screened calls to provide information, schedule appointments and take detailed messages. Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings. Entered supervisor's shopping list into online shopping site and coordinated deliveries. Analyzed and compiled data to prepare comprehensive reports for management. Developed complex reports in Excel for cost reporting. Uploaded files for team use on Google Suite and SharePoint. Executed travel arrangements by researching and booking flights and accommodations. Ordered gifts for clients for holidays and in recognition of special accomplishments. January 2013 - December 2017 Fidelity Bank PLC - Owerri, Imo Customer Service Representative Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Updated account information to maintain customer records. Recommended products to customers, thoroughly explaining details. Answered customer telephone calls promptly to avoid on-hold wait times. Answered product and service questions, suggesting other offerings to attract potential customers. Offering advice and assistance to customers, paying attention to special needs or wants. Recorded account information to open new customer accounts. Clarified customer issues and determined the root cause of problems to resolve product or service complaints. Used company troubleshooting resolution trees to evaluate technical problems and find appropriate solutions. Collected and analyzed customer information to prepare product or service reports. Processed customer adjustments to maintain financial accounts. Responded to customer requests for products, services and company information. Provided primary customer support to internal and external customers. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Sought ways to improve processes and services provided. Education 08/2012 Imo State Polytechnic Umuagwo Imo State Higher National Diploma Computer Science And Technology 08/2009 Imo State Polytechnic Umuagwo Imo State Ordinary National Diploma Computer Science Technology 07/2005 Army Day Secondary School Obinze Imo State Secondary School Leaving Certificate 08/1999 OLD GRA Primary School Adamawa State Yola Common Entrance