Cynthia Helton

Cynthia Helton Rutledge, GA / - / - Career Objective Over 20 years of experience as a professional administrative assistant. Successfully resolved over 125 customer inquiries daily exceeding company expectations by 30 percent. Warmly communicates with a positive attitude. Looking to leverage my knowledge and experience to fill your Administrative Assistant position. Core Qualifications Office and Administrative Support Time Management Answering phone calls Flexible Analytical Thinker SAP/ERP with BI reporting expertise Organized Excellent Communicator Greeting Visitors Independent Worker Customer Data Entry Detail Oriented Salesforce user Employment History Administrative Assistant | October 2005 – June 2022 Sika Corporation – Conyers, GA Offered dedicated support to Executives, Senior Associates, and Regional Managers, conducting research, crafting presentation materials, and collaborating with multiple departments to improve overall quality and efficiency. Communicated regularly with clients, vendors, and contractors, and addressing concerns. Prepared expense reports, conducted reconciliations, and resolved discrepancies. • Processed 25 – 30 orders for destinations out of the country (mainly to the Caribbean) per month while maintaining compliance with export guidelines and international standards with 95% satisfaction with all customers. • Maintained customer accounts including but not limited to plant addresses, pricing, and contacts with 100% accuracy. • Managed and dispatched 6 trucks per day across 6 states • Office and calendar, Management • Cheerfully answered phone calls • Data Entry • Scheduling Appointments, meetings, and travel • Supporting and working with 8-10 other assistants in division Education American Intercontinental University – Atlanta, GA, US | Bachelor of Science 3.45 GPA Business Administration (Online Program)