Cynthia Giltendez

Cynthia Giltendez Parañaque City, Philippines-- OBJECTIVE SKILLS AND ABILITIES To land a job where I will gain more knowledge and enhance my skills. ​Accurate documentation ​Average typing speed of 45 EXPERIENCE wpm ​Data Entry/Typing EMAPTA Versatile Services, Inc., Q.C.— Post Setup Specialist ​Microsoft Word/Basic Excel NOVEMBER 2020 - PRESENT ​Keen attention to details Order all items necessary to completely underwrite a loan file (appraisal, title, payoffs, flood cert, fraud report, etc). Ensure the loan package is complete and maintain proper notes in each loan file of what is ordered and what is outstanding. ​Copy and paste ​Online Research ​ HOOQ Digital (Philippines), Inc., Q.C.— Customer Experience Advocate JUNE 2019 - MAY 2020 EDUCATION Customer support via email and social media about their account information, billing, and other concerns, including basic troubleshooting. JPMorgan Chase & Co., Taguig City— Consumer Loan Documents Specialist Polytechnic University of the Philippines, Sta. Mesa, Manila— Bachelor in Business Administration JUNE 1987 - APRIL 1991 APRIL 2008 - JANUARY 2019 Provided back-office support for the Consumer Direct Department and the Home Lending Line of Business: ● Prefund Quality Control Specialist/Loan Quality Analyst > Audited Chase Home loan products by validating the accuracy of mortgage and property insurance, taxes, payoffs, title, and other state-required disclosures. Ensured loan documents follow the GOVERNMENT EXAMINATION Career Service Eligibility Professional Date of Confirmation / Place: October 17, 1993 - Quezon City required specifications provided by onshore. ● Jr File Review Analyst > Reviewed closed mortgage loan documents for compliance validation, accuracy and prepared the loan for purchasing and boarding. ● DocPrep/E-Fax Processor/Retention Processor > Prepared closing documents while identifying and validating loan account information to ensure accuracy before routing the files to the appropriate department to complete the loan application. PERSONAL Birthdate: October 13, 1970 Birthplace: Manila Amdatex, Las Piñas City— Business Process Associate OCTOBER 2006 - APRIL 2008 Philippine General Hospital, City of Manila— Pay Admitting Clerk MARCH 2006 - OCTOBER 2006 Professional Regulation Commission, City of Manila— Encoder-Service Contractor MAY 2003 - MARCH 2005 Asiatype Incorporated, Mandaluyong City— Copy Reader/Quality Controller SEPTEMBER 2002 - FEBRUARY 2003 Innodata Philippines, Inc., Makati City— Scanner/PC Editor/Proofreader SEPTEMBER 1991 - JUNE 2002