CYNTHIA EVON BANKS MURRAY
Email:-Cell: -
Linkedin: https://www.linkedin.com/in/cebmurray/
SUMMARY
Caring, compassionate and dedicated individual with 12+ years’ experience in Social
Services who is client-oriented and uses her exceptional interpersonal communication
skills to build trust and rapport with clients and their families, caregivers, and supporters.
WORK EXPERIENCE
Case Manager • Partners in Recovery • October 2017 – February 2020
Worked collaboratively with the clinical team to coordinate care for a caseload of 50+
severe and persistently mentally ill clients with their behavioral health/medical providers
and community resources.
Peer Recovery Coach • Telecare • July 2017 – October 2017
Responded to crisis situations with a high-level engagement and de-escalation skills
towards clients experiencing an emergency related to a mental health/substance abuse
challenge.
Social Worker II • San Bernardino County • July 2016 – June 2017
Placed abused, abandoned, neglected, and endangered children/adolescents with
relatives or in foster care for San Bernardino County Children and Family Services AfterHours Response Center (ARC).
Social Services Worker I • Riverside County • June 2015 – March 2016
Interviewed elderly and disabled clients to assess the nature of their problems, concerns,
and needs for the In-Home Supportive Services (IHSS) program plus made referrals to
available community resources.
Peer Support Specialist • Riverside County • March 2015 – June 2015
Educated, supported, empowered, advocated, and assisted severe and persistently
mentally ill clients to articulate their needs to overcome their challenges and reach their
fullest potential.
Program Support Specialist• Boys Town • August 2014 – November 2014
Supervised, monitored and provided crisis intervention to abused, abandoned, neglected,
and endangered youths at a Level 12 group home for at-risk youths ages 0 – 21.
Youth Counselor • Plan-It Life • September 2013 – July 2014
Provided consistent and reinforcing support and encouragement to abused, abandoned,
neglected, and endangered youths ages 12 - 21 to enable them to learn and practice prosocial behaviors, problem-solving, and coping skills.
Coach Counselor • Rite of Passage • March 2012 – March 2013
Assisted abused, abandoned, neglected, and endangered youths ages 12-21 to recognize
dysfunctional behaviors, gain greater insight/self-awareness, and develop appropriate
coping strategies.
Student Intern • Alternate Avenues • February 2011 – December 2011
Educated and counseled teens, adults, and couples about birth control, sexually
transmitted diseases (STDs) and unplanned pregnancies and offered information and
community resources about their options/alternatives.
Student Intern • Someone Cares Soup Kitchen • October 2009 – December
2010
Provided food and clothing to the homeless, unemployed, and working poor families and
arranged access to local community resources to assist with finding safe and stable
housing, vocational rehabilitation, and educational services.
Student Intern • Ability First • October 2008 – August 2009
Assisted developmentally disabled children and young adults with games, crafts, cooking,
music, reading, homework, etc. plus reached out to families, caregivers, and supporters
for access to community resources.
Care Manager • Sunrise Senior Living • February 2007 – August 2008
Assisted elderly residents with their Activities of Daily Living (ADLs) such as cooking,
eating, dressing, bathing, and toileting plus engaged residents with games, crafts, music,
reading, hobbies, etc.
EDUCATION
University of Phoenix • Bachelor’s in Science (BS) in Human Services • March 2011
CERTIFICATIONS
Certified Peer Support Specialist • Mental Health First Aid
SKILLS
Administrative Skills • Case Management • Client-Oriented • Documentation • Electronic
Health Record (NextGen) • Email Management (Microsoft Outlook) • Exceptional
Customer Service Skills • Interpersonal Communication Skills • Presentation Design
(Microsoft PowerPoint) • Spreadsheets (Microsoft Excel) • Teamwork Skills • Word
Processing (Microsoft Word)
Adaptable • Caring • Compassionate • Courteous • Creative • Dedicated • Discretion •
Empathetic • Enthusiastic • Flexible • Friendly • Great Sense of Humor • Hardworking •
Imaginative • Integrity • Kind • Loyal • Motivated • Open-Minded • Optimistic • Patient •
Persistent • Personable • Positive • Professional • Proactive • Resilient • Respectful •
Responsible • Sensitive • Sincere • Supportive • Tactful • Thoughtful • Trustworthy
