Cynthia Eke

Cynthia C. Eke Phone- --Education- Covenant University, Ota B.Sc Academic standing-Second class upper MAjor-Biochemistry CERTIFICATIONS Chartered Financial Analyst Level 2(in view) 2022 The Complete Financial Analyst Course(Udemy) 2022 Beginner to pro in Excel: Financial Modelling and Valuation(Udemy) 2022 Introduction to Wealth Management 2021 Diploma in Leadership Management 2017 WORK EXPERIENCE Aug 2021 till date Customer care representative-Globacom Nigeria ● Reduced average resolution time by 20% by quickly triaging incoming calls ● Led a special resolution unit of 30 customer care representative and back-end technician that reduced and resolved customer complaints by 30% during a database upgrade ● Contributed to a 25% increase in revenue in 2022 through targeted e-marketing especially for data and other value added services. ● Maintained a 94% customer satisfaction score which was lauded for a reduction in churn rate of customers in 2022 ● Organized refresher trainings quarterly for members of my team and assisted to create a booklet on appropriate responses to customers Deputy Head of Administration - Mcquintus Limited, Lekki Lagos ● ● ● Jan 2020- June 2021 Implemented feedback from existing and prospective customer surveys on pricing, packaging and delivery that reduced customer friction by 30% Liaised with regulators, banks and logistics company that led to a 5% increase in revenue Analyzed administrative budgets and expenses over time and sourced for cheaper but effective vendors and partners leading to a reduction in company spend by 20% Research Analyst Intern -The Green Investment Club (TGIC) Jan 2019- Jan 2020 ● Led the team that developed financial models to increase accuracy of forecasts of stock performances by 9% and thus reduced loses in portfolio values for our clients ● Conduct comparables and fundamental analysis of financial instruments and market research to support internal financial analysis ● Summarized market data for consolidation into reports, presentations and actionable plans ● Assisted in the preparation of pre-investment setups including questionnaires ● Handled the social media account for 10 months where I posted relevant market events and posts to educate upcoming investors on the benefits and diversity of investments leading to a 30% increase in clientele within a year LEADERSHIP EXPERIENCE Head, Finance Committee,Tradefair 01,Covenant University, Ota June- November 2016 ● Led the team that conducted fundraisers, sold branded items to raise funds for the pioneer trade fair event in Covenant University ● Surpassed the initial budget requirement by 30%, and invested the surplus in money market instruments for the next leg of the event. AWARDS AND HONORS ● Best customer care representative in Q3 and Q4 of 2022 ● Finance intern of the year, 2020, The Green Investment Club ● Novel Entrepreneur, The Prestige Set, Covenant University, 2016 SKILLS AND INTERESTS Financial Modelling, Data Analytics, Travelling, Learning new Skills.