Cynthia Chiemezie

 CYNTHIA IFEANYI CHIEMEZIE 22 Rumudike New Layout, Alakahia, Port Harcourt, Nigeria (-- EDUCATION B.Ed. in Education Biology, Science Education, 2016 Michael Okpara University of Agriculture, Umudike, Abia State, NG Senior Secondary School Leaving Certificate (SSCE), 2010 Montessori International Secondary School, Aba, Abia State, NG WORKING EXPERIENCE Customer Service Representative- Sunnyworld Services. Communicated with customers effectively about their enquiries and actively listening and responding to their questions. Able to manage and solve the problems of customers, escalating when necessary. Crafting new ideas and implementing strategies to satisfy customers, which proved equally good for the growth of the company. Biology Instructor- Right Start Educational Centre, Port Harcourt Designed and executed series of lesson plans for different levels/classes in accordance with the learning objectives. Used a variety of teaching methods such as interactive discussions, conduction of experiments, outdoor learning, and multimedia resources to deliver lessons. Developed and administered tests, assignments and examinations for students’ evaluation. Temporary led a teaching section of the institution. Biology/Diction Instructor- Dani-Joy International Schools, Umuahia Played the role of a mentor and advisor to students Providing solutions while identifying the needs and problems of students. Helped to improve children’s vocabulary for effective communication. Data Entry Staff/ Counsellor- Outreach Program, Institute of Human Virology Nigeria Organized pregnant women in different communities for counselling and HIV/AIDS testing. Tutored them on prevention of HIV/AIDS. Helped in carrying out test for HIV/AIDS on pregnant women. Helped to counsel the positively tested ones about drugs and maintenance. Organized and collated data for record keeping during the project. Teaching Assistant- Faculty of Education, Kwararafa University Wukari Helped plan lessons, administered tests and assignments, graded papers. Assisted in typing examination questions, supervised the examination process. Handled result computation. Took records of discussions during faculty meeting for record-keeping. HONORS AND AWARDS Kwararafa University, Wukari Certificate of Meritorious Service, Faculty of Education. COMPUTER/TECHNICAL SKILLS Microsoft word, Power point, Advanced Excel. Proficiency in the use of HubSpot, Freshdesk, Monday.com, Zapier, Slack, Loom, Intercom, Apollo, Lemlist. Customer Service Support, Workflow/Project Management. Data Entry, Data Analysis, Graphic Design. PERSONAL SKILLS Organizational, Attention to detail, Creativity and Innovation, Team Player, Positive Attitude, Classroom Management, Problem Solving, Excellent Communication. REFERENCES Dr. Collens Ikechukwu Odo Department of Science Education Michael Okpara University of Agriculture, Umudike- Dr. Remy Onyebuchi Uwaeme Department of Mathematics and Statistics University of Port Harcourt - Dr. Agyo Astwenbuma Department of Business Administration Federal University Wukari Kwararafa University, Wukari-