CYNTHIA ANINWEZI
linkedin.com/in/cynthia-aninwezi
PROFESSIONAL SUMMARY
Customer Success Manager and Account Manager with 5+ years of experience driving client retention,
revenue growth, and customer satisfaction for B2B and B2C enterprises. Proven track record of
reducing churn by 20%, increasing repeat business by 30%, and contributing to 20% annual revenue
growth through strategic account management, upselling, and cross-functional collaboration. Expert in
CRM platforms (Salesforce, HubSpot, Zendesk, Zoho), customer lifecycle management, and datadriven decision-making to optimize customer experience and business outcomes.
CORE COMPETENCIES
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Account Management & Growth: Strategic relationship building, revenue expansion, pipeline
management
Customer Success & Retention: Lifecycle management, churn reduction, customer health
monitoring
Revenue Generation: Upselling, cross-selling, renewal management, quota attainment
CRM & Technology: Salesforce, HubSpot, Zendesk, Zoho, ChurnZero, Bitrix24, Microsoft Office
Suite
Client Onboarding & Training: Platform adoption, product training, implementation strategy
Data Analysis & Reporting: KPI tracking, metrics analysis, actionable insights, performance
optimization
Cross-Functional Collaboration: Sales, Product, Engineering, Support team coordination
Stakeholder Management: Executive presentations, escalation management, conflict resolution
PROFESSIONAL EXPERIENCE
Customer Success Manager | I and H Design Studio (UK) | August 2023 – December 2025
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Managed end-to-end client relationships for high-value residential and commercial accounts,
serving as primary point of contact from consultation through post-delivery support, ensuring
95%+ customer satisfaction scores
Increased repeat business by 30% year-over-year and reduced client churn by 20% through
development and execution of targeted engagement programs, proactive outreach, and
personalized success strategies
Drove revenue expansion by identifying upsell and cross-sell opportunities for complementary
furniture pieces and design enhancements, contributing to consistent quarterly revenue growth
Coordinated cross-functional collaboration with design, production, and supplier teams to
ensure on-time, on-budget delivery of custom solutions aligned with client specifications and
business objectives
Managed project documentation including quotations, production orders, and invoices while
maintaining budget accuracy and timeline adherence across multiple concurrent client projects
Collected and analyzed client feedback and satisfaction data to identify improvement
opportunities, inform product development, and strengthen long-term client relationships
Customer Success Manager | Verix (California) | April 2021 – June 2023
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Served as primary account manager for enterprise clients including Amdocs and DevRev,
ensuring successful platform adoption, maximizing product utilization, and fostering long-term
strategic partnerships
Led comprehensive onboarding programs for enterprise and self-service clients, providing
platform training, workflow integration guidance, and ongoing support to drive user engagement
and adoption
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Implemented proactive customer health monitoring and retention strategies that reduced churn,
improved renewal rates, and identified expansion opportunities across authentication services
and event verifications
Identified and executed upsell and cross-sell opportunities across platform services, contributing
to 20% increase in annual recurring revenue through strategic account expansion initiatives
Collaborated with Sales, Product, and Engineering teams to resolve technical issues, implement
customer feedback, and enhance overall customer experience and platform functionality
Analyzed KPIs, usage metrics, and platform engagement data to identify at-risk accounts,
optimize product adoption, and provide actionable insights to clients and internal stakeholders
Managed escalations and provided strategic consultation to resolve complex technical and
workflow challenges, ensuring minimal disruption to client operations and sustained satisfaction
Account Manager | Davayte (Florida) | November 2018 – December 2020
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Managed full-cycle client relationships as primary point of contact for event planning services,
ensuring client satisfaction throughout planning, execution, and post-event phases
Oversaw budget management and contract negotiations, preparing detailed quotations,
reviewing client agreements, and ensuring achievement of revenue targets and profitability
goals
Led cross-functional event planning coordination with internal teams to design and execute
customized events aligned with client objectives, timelines, and budget parameters
Drove account growth and revenue expansion by identifying upselling opportunities for premium
event packages and securing repeat bookings through exceptional service delivery
Monitored project progress and delivered regular status updates to clients and management,
tracking key performance metrics and ensuring stakeholder alignment
Resolved client concerns and mitigated project risks through proactive issue management and
escalation handling, ensuring seamless event execution and client satisfaction
EDUCATION
Bachelor of Science in Business Administration | Enugu State University
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
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Salesforce and CRM Certification – Trailhead Academy
Tech Sales Certification – Tech Sales Mentors
General Remote Work Skills Certification – Hiremote
Soft Skills Professional Development – Jobberman
