Cynthia Amaka Purity Mbagwu

Businesses are often faced with unhappy or frustrated customers who need help. They may have difficulty resolving their issues and maintaining customer's loyalty and satisfaction. That's where you need a customer support specialist like me. I am a highly skilled and seasoned customer support specialist with over 3 years of experience providing customer support via phone, email and chat, I'm able to troubleshoot issues and find creative solutions. My ability to keep customers happy and satisfied has helped businesses increase customer loyalty and satisfaction. I am proficient in a wide range of CRM software and tools, including: Freshdesk HubSpot Zendesk Intercom Zoom Dropbox Google drive Google chat Zappier Microsoft teams Slack Not only am i skilled in customer support but i also have the personality traits and qualities that are essential for this role. I'm able to remain calm and patient , even when customers are upset or angry. i have a natural ability to empathize with customers and see things from their perspective , and when conflicts arise, I'm able to resolve them in a professional and respectful manner . All these qualities help me provide the best possible customer service. If you are looking for a customer support specialist who can deliver exceptional services while remaining calm, patient and empathetic , then I'm the perfect candidate for the job. I have the skills, experience and personality traits that are essential for this role . I'm eager to learn more about your company and it's specific needs of the customer support team and I'm confident that i can provide your company with the high-quality customer support it deserves. If you will like to learn more about my qualifications and experiences , please feel free to contact me here on my profile. I look forward to hearing from you soon. Thank you for your consideration.