Cynthia Alor

'm a seasoned Customer Experience Associate with over four years in the fast-paced financial technology industry. My strength lies in building genuine relationships with businesses, from large enterprises to smaller retail merchants, and keeping them as loyal customers.

In my time at Flutterwave, I've had a hand in resolving complex client issues and boosting customer retention significantly—in one case, by an impressive 80%. I'm skilled at listening to what customers need and translating that feedback into real-world improvements for products and processes. As a team leader, I had the pleasure of guiding a team of nearly twenty people, and together, we achieved a customer satisfaction score of 95%.

I love bringing different teams together, whether it's product or engineering, to work towards a common goal. I've also had the opportunity to help new team members get up to speed with a mentoring program, and I have a knack for tackling critical issues quickly. My skills in leadership, working with stakeholders, and making processes more efficient make me a detail-oriented professional ready to contribute to any team.