Cynthia Ada Obieze | Freelancer Resume

📌 PROFESSIONAL RESUME Name: Cynthia Ada Obieze Email:- Phone: - Location: Remote / Open to Global Opportunities LinkedIn: linkedin.com/in/cynthiaobieze 🎯 PROFESSIONAL SUMMARY Highly motivated and detail-oriented Customer Service Virtual Assistant with 3+ years of remote experience supporting small to medium businesses. Adept at generating leads, managing high volumes of inquiries, maintaining accurate data records, and delivering exceptional customer support. Proven track record of improving customer satisfaction and optimizing service operations. Tech-savvy, proactive, and passionate about helping businesses scale through streamlined virtual assistance and client relationship building. 💼 CORE COMPETENCIES ● ● ● ● ● ● ● ● ● ● Lead Generation & Client Prospecting Customer Inquiry Management CRM & Database Entry (e.g., HubSpot, Zoho, Salesforce) Email & Chat Support Data Accuracy & Record Maintenance Virtual Communication & Multitasking Order Processing & Follow-up Scheduling & Calendar Management Problem Resolution & Escalation Handling Team Collaboration & Independence 🛠️ TECHNICAL SKILLS ● ● ● ● ● ● CRM Tools: HubSpot, Zoho, Salesforce Communication: Slack, Zoom, Google Meet, WhatsApp Business Data Management: Google Sheets, Excel, Airtable, Notion Lead Tools: LinkedIn Sales Navigator, Apollo, Hunter.io Project Management: Trello, Asana, ClickUp Helpdesk: Zendesk, Freshdesk, Tidio 🧾 WORK EXPERIENCE Virtual Customer Service Assistant CAKGlobal Services Ltd (Remote) | Jan 2022 – 2024 ● Responded to 100+ customer inquiries weekly across email, WhatsApp, and chat, ensuring swift resolution and high customer satisfaction. ● Generated qualified leads via LinkedIn and email campaigns, boosting outreach by 35%. ● Managed customer database in Google Sheets ● Scheduled meetings, handled order follow-ups, and monitored client progress through CRM updates. ● Collaborated with the sales team to refine lead qualification criteria and follow-up timelines. Administrative Virtual Assistant Freelance – Foresight and Success Trends Ltd | Mar 2022 – Dec 2023 ● Entered and managed customer data for multiple clients, maintaining accuracy across all platforms. ● Provided customer support via email and live chat, reducing response times by 40%. ● Created customer onboarding guides and tracked inquiries for internal reporting. ● Supported client engagement campaigns that improved retention and repeat business. 🎓 EDUCATION Bachelor of Science in Business Management University of Lagos, Nigeria | Graduated 2021 🏆 CERTIFICATIONS ● ● ● ● HGSC Ltd: Ghostwriting, Graphic design and LinkedIn optimization, (2023) Virtual Assistant Essentials: Short term rental Academy (2024) Data Analysis: Hagital consulting limited (2024) Email Etiquette for Customer Support: LinkedIn Learning (2023) 🗣️ LANGUAGES ● English – Fluent ● Igbo – Native 💡 PERSONAL ATTRIBUTES ● ● ● ● Reliable and responsive Solution-focused and empathetic communicator Strong time management and multitasking ability Committed to client confidentiality and excellence