Cynthia Ada Obieze
$5/hr
VIRTUAL ASSISTANT|CUSTOMER SERVICE|DATA ENTRY & LEAD GENERATION EXPERT
📌 PROFESSIONAL RESUME
Name: Cynthia Ada Obieze
Email:-
Phone: -
Location: Remote / Open to Global Opportunities
LinkedIn: linkedin.com/in/cynthiaobieze
🎯 PROFESSIONAL SUMMARY
Highly motivated and detail-oriented Customer Service Virtual Assistant with 3+ years of
remote experience supporting small to medium businesses. Adept at generating leads,
managing high volumes of inquiries, maintaining accurate data records, and delivering
exceptional customer support. Proven track record of improving customer satisfaction and
optimizing service operations. Tech-savvy, proactive, and passionate about helping
businesses scale through streamlined virtual assistance and client relationship building.
💼 CORE COMPETENCIES
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Lead Generation & Client Prospecting
Customer Inquiry Management
CRM & Database Entry (e.g., HubSpot, Zoho, Salesforce)
Email & Chat Support
Data Accuracy & Record Maintenance
Virtual Communication & Multitasking
Order Processing & Follow-up
Scheduling & Calendar Management
Problem Resolution & Escalation Handling
Team Collaboration & Independence
🛠️ TECHNICAL SKILLS
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CRM Tools: HubSpot, Zoho, Salesforce
Communication: Slack, Zoom, Google Meet, WhatsApp Business
Data Management: Google Sheets, Excel, Airtable, Notion
Lead Tools: LinkedIn Sales Navigator, Apollo, Hunter.io
Project Management: Trello, Asana, ClickUp
Helpdesk: Zendesk, Freshdesk, Tidio
🧾 WORK EXPERIENCE
Virtual Customer Service Assistant
CAKGlobal Services Ltd (Remote) | Jan 2022 – 2024
● Responded to 100+ customer inquiries weekly across email, WhatsApp, and chat,
ensuring swift resolution and high customer satisfaction.
● Generated qualified leads via LinkedIn and email campaigns, boosting outreach by
35%.
● Managed customer database in Google Sheets
● Scheduled meetings, handled order follow-ups, and monitored client progress
through CRM updates.
● Collaborated with the sales team to refine lead qualification criteria and follow-up
timelines.
Administrative Virtual Assistant
Freelance – Foresight and Success Trends Ltd | Mar 2022 – Dec 2023
● Entered and managed customer data for multiple clients, maintaining accuracy
across all platforms.
● Provided customer support via email and live chat, reducing response times by 40%.
● Created customer onboarding guides and tracked inquiries for internal reporting.
● Supported client engagement campaigns that improved retention and repeat
business.
🎓 EDUCATION
Bachelor of Science in Business Management
University of Lagos, Nigeria | Graduated 2021
🏆 CERTIFICATIONS
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HGSC Ltd: Ghostwriting, Graphic design and LinkedIn optimization, (2023)
Virtual Assistant Essentials: Short term rental Academy (2024)
Data Analysis: Hagital consulting limited (2024)
Email Etiquette for Customer Support: LinkedIn Learning (2023)
🗣️ LANGUAGES
● English – Fluent
● Igbo – Native
💡 PERSONAL ATTRIBUTES
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Reliable and responsive
Solution-focused and empathetic communicator
Strong time management and multitasking ability
Committed to client confidentiality and excellence
