Cynthia

I am a skilled virtual assistant with experience in various fields like social media management Executive assistant Digital marketing Lead generation real estate and customer service. I have about 3 years experience in the field. My strength is communication I enjoy proffesional and clear communication with my clients.am a highly skilled and detail-oriented Virtual Assistant with over 3 years of experience providing remote support to businesses and entrepreneurs. My expertise spans Social Media Management, Digital Marketing, Customer Service, Lead Generation, CRM Management, Data Entry, Graphic Design, and Real Estate Support. I take pride in my ability to adapt, communicate effectively, and deliver results that help my clients grow their businesses with confidence.

Core Skills & What I’ve Done

1. Social Media Management

Created and scheduled engaging content on platforms like Instagram, Facebook, LinkedIn, and TikTok.

Managed follower engagement and grew client accounts organically by up to 45%.

Used tools like Canva, Buffer, and Meta Business Suite.

2. Digital Marketing

Planned and ran email campaigns using Mailchimp and ConvertKit.

Managed Facebook and Instagram ads with clear ROI tracking.

Conducted SEO keyword research and blog content planning.

3. Customer Service

Handled email and live chat support with a 90%+ satisfaction rating.

Used Zendesk, Freshdesk, and Gmail to manage customer inquiries, returns, and feedback.

Resolved complaints professionally and ensured timely responses.

4. Lead Generation

Sourced qualified leads via LinkedIn Sales Navigator, online directories, and targeted outreach.

Built and maintained prospect databases using Google Sheets and Airtable.

Generated over 300 new leads monthly for one client in the real estate sector.

5. CRM Management

Updated and cleaned client pipelines in HubSpot, Zoho, and Salesforce.

Tracked sales activities, follow-ups, and customer journeys.

Automated workflows to save time and improve customer nurturing.

6. Data Entry

Entered, cleaned, and validated large volumes of data quickly and accurately.

Experienced in Excel, Google Sheets, and Notion.

Handled inventory, surveys, customer records, and research findings.

7. Graphic Design

Designed branded graphics, flyers, and social media posts using Canva.

Maintained visual consistency across client platforms.

Delivered over 100 graphics monthly for a beauty brand.

8. Real Estate Support

Managed property listings, coordinated appointments, and followed up with leads.

Drafted contracts and organized client documentation.

Provided back-end support to real estate agents using MLS, Trello, and Google Workspace.

My Strengths

Excellent Communication: I maintain clear, prompt, and professional communication with clients and their customers.

Reliability: I’m consistent, meet deadlines, and go the extra mile.

Adaptability: I learn new tools quickly and tailor my services to suit various industries.

I build strong, long-term partnerships by being transparent, results-driven, and dependable. Whether you're a startup or an established brand, I bring professionalism, creativity, and structure to help you focus on what matters most—growing your business.