Cyndie Samiano

CYNDIE SAMIANO General Virtual Assistant Social Media Manager SUMMARY Experienced in delivering high-quality administrative and customer service support by effectively managing remote office operations, CONTACT --- handling client coordinating communications, inbound/outbound and interactions with professionalism. Skilled in managing emails, scheduling meetings, and maintaining organized calendars to streamline daily operations. Cyndie Samiano - Portfolio Proficient in lead generation, CRM tools, and data Biñan, Laguna Philippines 4024 processing, with a strong ability to meet tight EDUCATION Citi Global College Biñan Bachelor of Science in Psychology 2015 - 2019 SOFTWARES Microsoft Office Suite Google Workspace Outlook Trello Canva Meta RocketReach PowerAdSpy deadlines and conduct thorough research. Known for delivering accurate, timely results that support decision-making and enhance team productivity and client satisfaction. SKILLS AND EXPERTISE Calendar & Meeting Scheduling Email & File Management SMM (Posting & Content creation) Customer Support Research, Data Collection and Data Entry Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides Brand Research WORK EXPERIENCE SMM Outsource - Part Time January 2025 - March 2025 Conduct thorough market research to understand the competitive landscape, consumer preferences, and trends within the industry. Identifying high-performing products by evaluating brand ad engagement. Data Analyst Associate Silicon Verified Consultancy Inc. March 2022 - June 2025 Handle sensitive information with discretion and maintain confidentiality at all times. Work with other team members to gather and verify data and support data-related tasks. Ensure data governance and compliance with data privacy policies. Creating Standard Operating Procedures (SOPs) for maintaining consistency, quality, and efficiency of work. Collect and clean data from multiple sources to ensure accuracy. Analyze data using statistical methods and tools to identify trends and create dashboards and reports to present insights. Provide accurate information about products or services, including features, pricing, and availability Gather and document customer feedback to identify trends, improve service quality, and contribute to product or service enhancements. Assist customers with inquiries, issues, and requests through various communication channels (phone, email, chat). Sales & Marketing Manager Chowking Novemeber 2019 - March 2022 Conduct regular safety inspections to ensure compliance with health and safety regulations and company policies, addressing any issues to maintain a safe work environment. Manage customer inquiries and feedback, improving satisfaction and resolving issues. Maintain stock levels, perform audits, and manage supplier relations. Perform administrative tasks such as scheduling, record-keeping, financial tracking, and budgeting. Work with the manager to develop and implement strategies that drive business growth and enhance operations. Monitor sales performance to exceed targets, analyze metrics, and create progress reports. Build and maintain strong relationships with key clients, partners, and stakeholders. Negotiate contracts and close deals with clients and distributors. WORK EXPERIENCE Franchise Associate Manger SelfTea Lab May 2019 - October 2019 Provide ongoing assistance to franchisees, ensuring brand and operational compliance. Lead training sessions for new and existing franchisees on operations, sales, and customer service. Collaborate with franchisees to implement local marketing strategies aligned with the brand’s goals. Help franchisees resolve operational issues, including supply chain, inventory, and equipment maintenance. Coordinate with warehouse or inventory teams to ensure stock availability. Inspect outgoing shipments to ensure they meet customer and company standards. Ensure compliance with shipping regulations, including hazardous materials rules if applicable. Dine In & Drive Thru Cashier McDonald’s August 2016 - November 2018 Manage cash registers, process payments, and ensure accurate handling of cash transactions. Resolved guest concerns and complaints in order to maintain a positive atmosphere. Inform customers about special offers and promotions. Suggest additional items or upgrades to enhance the customer experience