Cyndi Lou B. Litangan

CYNDI LOU BACOLOD LITANGAN Fernandez Subdivision, Cannery Site Polomolok South Cotabato 9504 Mobile Number:- Email Address:-Skype ID: cyndilitangan18 Objectives: Seeking a dynamic role within an organization where I can apply my expertise and skills to contribute effectively while pursuing professional growth. Work Experience ● Freelancer August 2020- Present Social Media Engagement and Operation Specialist Duties and Responsibilities: - Posting on different social media platforms. - Engaging posts and handling direct messages on social media accounts. - Transcribing podcast episodes. - Scraping emails of leads from different companies. - Running LinkedIn automated messages. - Removing connections on LinkedIn through automation. - LinkedIn messaging outreach to engage potential leads and clients Junior Communication Manager I Acquisition and E-commerce Duties and Responsibilities: - Scheduling events on the calendar. - Splicing and basic editing of videos. - Managing Shopify account. - Tracking and monitoring orders. - Researching competitors and suppliers. - Creating SOPs for different tasks. - Researching lead's details like social media accounts, email addresses, and phone numbers. ● Donel Media September 2020-March 2020 Virtual Assistant and Email Marketing Duties and Responsibilities: - Creating email accounts. - Sending emails to prospective clients. - Encoding information to the database. - Checking for positive replies from the clients. - Replying to client’s messages via email. ● Australian Super Finder March 2019- November 2019 Virtual Assistant I After-Sales Duties and Responsibilities: - Listening to calls from the sales department and getting important information. - Processing the sales. - Converting sales to income. - Encoding data into a spreadsheet. - Defining leads if it is a good or junk ones. - Forwarding leads to the sales department. ● Freelancer January 2018- February 2019 Virtual Assistant and Email Support Duties and Responsibilities: - Encoding information of our clients in a Google sheet. - Sending and replying to emails of customers regarding their orders. - Using Gorgia in replying to customer tickets. - Checking and tracking the orders of customers. - Reporting and encoding damages, return, and exchange processes in the database. Seminar and Training Social Media Marketing and Advertising August 2020- October 2020 (64hours of training + 21-day campaign) Outstanding Trainee/ Medalist Summary of Education Tertiary Education Bachelor of Science in Business Administration Major in Operations Management STI College General Santos J. Catolico Street, General Santos City- Bachelor of Science in Accountancy Mindanao State University-Gensan Campus Barangay Uhaw, General Santos City-