Cyndi Lou B. Litangan

Cyndi Lou Litangan Virtual Assistant | E-commerce Specialist | Junior Communications Manager Results-driven Virtual Assistant with 6+ years of expertise in e-commerce management, social media operations, and administrative support. Proven ability to streamline business processes and deliver creative, practical solutions that drive growth and operational efficiency. Contact --https://cyndilitanganportfolio.my .canva.site/ Cannery Site, Polomolok, South Cotabato, 9504 Education STI College General Santos Bachelor of Science in Business Administration Major in Operations Management- Mindanao State University Gensan Bachelor of Science in Accountancy- Skills E-commerce: Shopify, Amazon Seller Central, Order Management, Richpanel, Gorgias Social Media: Content Posting, Engagement, LinkedIn Outreach Tools: Google Workspace, Gorgias, GoHighLevel, AWeber, Multilogin, LinkedHelper Others: Email Marketing, Lead Research, Video Editing, Data Entry Work Experience Say Yes! Enterprises (August 2021 - October 2025) Junior Communications Manager Managed Shopify stores and tracked customer orders Created manual orders on Amazon and monitored fulfillment Handled customer tickets and inquiries through Richpanel Conducted competitor and supplier research Created Standard Operating Procedures (SOPs) Set up courses and managed contacts in GoHighLevel Scheduled email campaigns in AWeber Managed social media accounts and messaging Edited videos and scheduled calendar events Posted content and engaged with audiences across social media platforms Handled direct messages and customer communications Performed LinkedIn outreach and lead generation Transcribed podcast episodes Managed email scraping for lead generation Freelance January 2018 - March 2021 Virtual Assistant Created email accounts and sent outreach campaigns Managed client database and tracked responses Responded to client inquiries via email Managed customer order information in Google Sheets Provided email support for customer orders Handled customer tickets using Gorgias Processed returns, exchanges, and damage reports