CYMEL JIAN SUMAPIG
- - | Block 19 Lot 11 Salmon Street,
Barangay 8, Caloocan City, Philippines
SUMMARY
I am a highly motivated Business Administration undergraduate majoring in Financial
Management, recognized for academic excellence and on track to graduate with
honors. I have solid experience in the BPO industry, having worked as a Customer
Service and Technical Support Representative for U.S.-based companies. Known for
my strong communication skills, attention to detail, and commitment to providing
excellent customer experiences.
WORK
EXPERIENCE
Customer Service Representative, ClearSource BPO
Jul 2024 - Jan 2025
Handled and reviewed customer contracts and agreements for solar panel
services, ensuring accuracy and compliance with internal policies and
industry regulations.
Delivered exceptional customer service in a remote setting by efficiently
addressing inquiries, resolving concerns, and maintaining high customer
satisfaction.
Utilized CRM tools to manage customer interactions, track service requests,
and maintain organized records for streamlined follow-up and support.
Technical Support Representative, Teleperformance
Aug 2023 - Jun 2024
Resolved customer issues related to internet, VoIP, and email services,
ensuring timely and effective technical support.
Scheduled and coordinated daily technician dispatch appointments to
address customer concerns and service needs.
Maintained accurate records of customer interactions and technical
resolutions using CRM tools to ensure continuity and quality of service.
EDUCATION
KEY SKILLS
Bachelor of Business Administration
Far Eastern University Manila
Major In Financial Management
Aug 2023 - Feb 2025
Science Technology Engineering Mathemetics
University of the East Caloocan
Final GPA: 93
Aug 2020- Sept 2022
Office Suite software.
Data entry.
Organizational and time
management skills.
Corporate communications.
Problem solving.
Customer service.
Attention to details.
Fluent in English
Technical support
