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CYLAMAE ANDALES
APPOINTMENT SETTER/ COLD CALLER
PROFILE
Appointment Setter with almost 3 years experience in various tasks. A
tech savvy and problem solver that you can rely on. Enthusiastic
individual with superior skills in both team based and independent
capacities.
WORK EXPERIENCE
REAL ESTATE VA / COLD CALLER
Local Home Buyer LLC-
Handling Outbound and Inbound calls reaching out potential clients that are interested in
selling their property .
--Lapu-lapu City, Cebu Philippines 6015
live:.cid.4e157716a1e0740c
EDUCATION
SENIOR HIGH SCHOOL
Asian Learning Center
Humanities and Social Sciences
Year Graduated 2019
Booking Appointment for a potential client to meet with Home Buying Specialist.
Prioritize which appointments take priority over others to maximize revenue
APPOINTMENT SETTER/ COLD CALLER
Solar U.S.A-
JUNIOR HIGH SCHOOL
Don Ramon Academy
Year Graduated 2017
Creating interest in goods and services and seeking a sale or agreement to appointment.
Schedule consultations between the prospective client and a Solar expert
Keep a detailed log of calls, including those which were not answered.
Attempt to contact prospective clients who I have been unable to contact
CUSTOMER SERVICE REPRESENTATIVE
TechMahindra | April 2020- Oct 2020
Answering questions about a company's products or services.
SKILLS
Project Management Skills
Attention to Detail Skills
Processing orders and transactions.
Excellent Oral Communication Skills
Delivering information about a company's offerings.
Excellent Written Communication
Providing proactive customer outreach and resolving issues
INSURANCE OUTBOUND TELEMARKETER
Skills
Time Management Skills
Allstate Oct 2019 - April 2020
Make outbound calls to generate appointments and market insurance products or services.
Multitasking Skills
Maintain knowledge of new products.
Self-Management Skills
Responsible for identifying risk management strategies and handling policy renewals.
Problem Solving Skills
TECHNICAL SUPPORT REPRESENTATIVE
Technical Skills
Results Cx | March 2019- Sep 2019
Identifies and handles customer inquiries, resolves customer concerns and
Creative Thinking Skills
maintains customer satisfaction.
Initiative & Accountability
Resolving issues and troubleshooting technical problems.
Typing Skills