OW
CRYSTHAL GUERRERO
INTERNATIONAL BUSINESS
CONTACT--Linkedin
PROFILE SUMMARY
Professional in international business, with 15 years of
experience in the administration of transport companies,
applying knowledge in foreign trade, both in the logistics and
administrative areas.
Experience in international transportation, imports, exports,
international
certifications,
security,
and
business
reorganization.
EDUCATION
WORK EXPERIENCE
FURNISHED FINDER
PALERMO UNIVERSITY
Risk and Fraud Prevention Representative
2023 - PRESENT
Master of Business Management
SANTO TOMAS UNIVERSITY
Bachelor of International Business
Emphasis on operational
management and international
affairs.
Assistance in verification using different channels, such as Identity
Verification for North Americans and/or biometric verification.
Risk analysis of potential clients. Manage reviews on the page,
removal, and/or disputes.
Managed customer reports, disputes, and fraud risk assessment.
Verification of customer history
Retention of customers for verification reasons.
Manage incoming and outgoing calls, chats, tickets, and emails.
FURNISHED FINDER
SKILLS
Public Relations
Teamwork
Assertiveness
Empathy
Communication skills
Critical Thinking
Willingness to continuous
improvement
Data Analytics
Customer Support Agent
2023 - 2023
Handling a high volume of incoming and outgoing calls, chats,
emails, and tickets.
CRM management
Assist the customer in managing the page and generating the
publication.
Offer complementary services to customers. Problem-solving with
publications and management of the publication.
Assist the customer with conflict resolution between landlord and
travelers.
Handling escalations to different departments
SYKES COLOMBIA
Proctoring
LANGUAGES
Spanish: Native
English: Fluent C1 Common
European Framework of Reference
(CEFR)
TOOLS
Google Workspace
Microsoft 365
Zoom
Slack
Zendesk
2021 - 2022
Assist the test taker in taking the rapid Covid 19 test.
Interpret and record the result of the Covid 19 test.
Document every single call with the call tracker.
Create a ticket if the test result is invalid, there are malfunctioning
items, or an injured test taker
Handle angry customers.
Assist the test taker in the creation of a managed profile for the
minors.
ANDINA INTERNACIONAL DE TANQUES
Assisten Manager
2014 - 2021
Update the legal framework of the company.
Audit all departments of the company.
Persuasive portfolio reconciliation.
Design and implementation of strategies to increase clients.
Assist the manager in the organization, planning, and
implementation of general strategies in all commercial areas.
Verification of compliance with policies, plans, objectives, and
work programs of the company.
Coordination and organization of the company's resources.
Refinancing and Restructuring of financial liabilities.
Planning, verification, and compliance with work plans and
programs based on the implementation of Law 1116 of 2006,
insolvency regime.
Preparation and presentation of administrative and accounting
reports to the superintendency of companies in compliance with
the regulations of the insolvency regime.
ANDINA INTERNACIONAL DE TANQUES
Assistan Manager
2008 - 2012
Provision of the budget for HSEQ management.
Planning, promotion, execution, and maintenance of BASC, RUC,
ISO 9001, and ISO 18001 management systems.
Design of commercial strategies with the analysis of the political
situation in neighboring countries, projecting alliances that
strengthen trade between those countries.
Analysis, projection, and design of market research projecting
clients and potential niches.
Planning and development of research and commercial visits to
neighboring countries.
Preparation and implementation of persuasive portfolio collection
strategies and their improvement plan.
INDUSTRIAS FALCON Ltda
Auxiliary Transport
2008 - 2008
Preparation and processing of relevant permits for international
cargo transportation.
Update freight table for national cargo transportation.
Manage portfolio collections.
Preparation and presentation of portfolio reports to the accounting
and management department.
Analysis, preparation, and presentation of reports on the situation
of national transport in Colombia, due to the trucker's strike that
occurred at the time.
Design, and implementation of the vehicle fleet document update
plan.
Compliance with daily vehicle fleet reports.
ANDINA INTERNACIONAL DE TANQUES
HSE
-
Development and presentation of bids for government and private
entities. In the liquid cargo transportation area.
Preparation and presentation of productivity reports to
management and clients.
Updating and verification of compliance with the legal framework
of the company in pursuit of its corporate purpose in Colombia and
neighboring countries.
Preparation of audits of the different departments and presentation
of the reports on the fulfillment of goals.
