Crystal Williams
Port - of - Spain, Trinidad and Tobago
Mobile Phone: - - 6421
Email:-
Professional Profile
Customer service specialist with years of experience offering friendly, trustworthy customer support to a variety of customers. Results-oriented individual who works well in a team environment. Proven ability to deliver first-rate customer service in busy environments. Can readily adapt to customer needs and offer the right solutions. Excited about the chance to serve a new customer base.
Key Strengths & Skills
Native English Speaker
Professional maturity, integrity, and a positive attitude
Strong written and verbal communication abilities.
Excellent working knowledge of Microsoft Office, Slack, Zoom, Skype, and G-Suite.
Possessing excellent empathy and listening skills
Being able to establish and sustain trusting relationships with clients
Keen sense of urgency and accountability
Quick learner who is always eager to learn, grow, and collaborate with team members
Experience with both inbound and outbound calls with significant call volumes
60 wpm typing speed with 100% accuracy
Thorough, organized, and systematic approach to work
Adaptable, customer focused, and teamwork oriented
Education / Certificates
2021 World Education Services (WES)
Education Credential Assessment Report - Secondary School Diploma
2021 IELTS General Training Certificate
Overall Score: 8.0
Computer Literacy / Microsoft Office Certificates
Computer Literacy - PASS
MS Word - A
MS Excel – A
Work Experience
2019 - 2020
Mega Traders Limited (EbuysTT.com - Ecommerce)
Customer Service Representative / Remote Data Entry Clerk
2016 - 2018
Remote Work (Freelance Contractor)
Virtual Assistant / Customer Support Agent / Data Entry Clerk
2014 - 2015
DirecOne International Contact Centre (Telecommunications)
Call Centre Agent - Mobile Sales and Services Department
2008 - 2012
Bridal Solutions (Brick and Mortar Retail Store)
Customer Service Representative / Salesclerk
2006 - 2007
The Ministry of Works & Transport (Trinidad and Tobago Public Sector Services)
Clerical Assistant to the Administrative Officer IV - Human Resource Department
References
Are available upon request.
