Crystal Smith
Customer Support Specialist
Camas, Wa •- •-• linkedin.com/in/crystalcsmith/
PROFESSIONAL SUMMARY
With 13 years in customer service, technical expertise, and management abilities, I excel in software
troubleshooting and resolving customer concerns. I increased customer satisfaction by 20% and service
inquiries by 45% in 6 months. I'm a strong communicator and enjoy working collaboratively or
independently
SKILLS
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Data Verification
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Data Entry
Spreadsheets
Attention to detail
Excel
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Windows and Mac
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OS
Google Drive
MS Office
Customer Service
Skills
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Client Services
Technical
Competency
Microsoft Office 365
WORK EXPERIENCE
Best Buy - Geek Squad • Portland, OR, USA • 10/2019 - 04/2023
Consultation Agent
• Provided technical support and exceptional customer support to clients in person and over the phone
• Consulted with clients to identify their needs and recommend appropriate products and services
• Reduced customer wait times by 30% in 1 year, resulting in improved customer satisfaction.
• Increased Customer satisfaction by 20% and customer service inquiries increased by 45% in 6
months.
Pendleton Woolen Mill • Washougal, WA, USA • 05/2019 - 10/2019
Retail Sales/Customer Service
• Assisted customers with purchases and promptly addressed any customer inquiries or issues, refining
the process in 4 months.
• Resolved order fulfillment issues in close collaboration with customers and team members.
• Increased customer satisfaction by 30% by using a customer-first approach and exceptional
organizational skills.
Cinetopia Cinemas • Vancouver, WA, USA • 02/2016 - 11/2018
Box Office Manager
• Coordinating and maintaining accurate financial records, I prepared reports for upper management
• Increased box office revenue by 25% in 5 months through effective customer interactions and
promotion strategies.
Fye • Vancouver, WA, USA • 04/2016 - 05/2017
Assistant Manager
• Boosted sales by 15% with effective strategies based on sales data.
• Increased rewards program and credit card sign-ups by 50% in the first year.
Travel Outlook • Remote • 09/2012 - 02/2016
Supervisor
• Tracked employee performance to determine areas of strength and improvement.
• Implemented customer-focused strategies that increased customer satisfaction scores by 20% in 6
months.
