Crystal Morris

CRYSTAL MORRIS-PERSONAL SUMMARY Resourceful, flexible, innovative, and enthusiastic administrative professional, who possess approximately 6 years of customer service and administrative experience, a quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment, experience in working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detailed- oriented and resourceful in completing projects; able to multitask effectively. Also possess profound skills in utilizing computer programs, such as; Microsoft Word, Power Point, Visio and Excel. GOALS My ultimate career goal is to grow with a company that is passionate about what they do, works above and beyond for their clients, and is well known for their explicit services. CORE COMPETENCIES – Excellent Writing Skills – Creative Writing – Contextual Awareness – Communication Skills –Analytical Proficiency – Customer Service – Administrative Skills – News Writing Skills – Public Relation Skills EDUCATION Northern Caribbean University 2011 Bachelor of Arts Degree- Mass Communication EXPERIENCE Jamaica News Network (JNN) May 2011-June. 2011 Internship ● Production Assistant ▪ Helped in the production of news ▪ Operated Teleprompter and Audio in Control room for live news cast • Reporter ▪ Covered News Events ▪ Produced and voiced news stories for newscast ▪ Wrote Press Releases The Kings Cyber Café – Summer 2008, 2009 Receptionist • Receive, direct and relay telephone messages and fax messages • Maintain the general filing system and file all correspondence • Maintain an adequate inventory of office supplies • Respond to public inquiries • Answer all incoming calls and handle caller’s inquiries Houses of Parliament - Oct. 2011-May 2013 Constituency Secretary/Office Manager • Receive, direct and relay telephone messages and fax messages • Maintain the general filing system and file all correspondence • Maintain an adequate inventory of office supplies • Respond to public inquiries • Answer all incoming calls and handle caller’s inquiries • Create Advertisement, and conduct PR work • Prepare documents • Prepare Minutes from Committee meetings • Advised public on the proper procedure in making various requests Xerox Business Services - May 2013- Dec. 2015 Executive Virtual Assistant • Receive, direct and relay telephone messages and fax messages • Calendaring • Extracting/Running Reports • Inbox Management – Respond to email queries, get rid of spam mails etc • Travel Arranger • Review and process invoices • Organize files on PC virtually • On boarding/Off boarding of employees • Recruiting via Taleo Platform • Create and distribute Motivational Paper to team via email everyday • Acting Supervisor; complete tasks and requests when manger is out of office, assist manager with overseeing team, ensure that company policies and protocols are adhered to Amigo Resumes- Mar. 2015-Dec. 2015 Resume & Cover Letter Writer (Part Time) • Review and write Resumes/Cover Letters • Correspond with customer regarding information to be included on Resume • Offer advice to customers on how to improve their Resumes/Cover Letters • Correspond with customers regarding feedback on services provided Fullerton Management Group- Dec. 2015- October 2016 Virtual Executive/ Marketing Assistant • Analyzing questionnaires • Writing reports, company brochures and similar documents • Organizing presentations and customer visits • Calendar Management • Expense Reports • Promotional Emails via Infusion Soft and regular email • Assisting with promotional activities • Visiting customers/external agencies • Helping to organize market research • Calling prospective customers and inform them of courses offered • Register customer for courses • Arranging promotional events • Assessing the results of a marketing campaign • Assisting the manager in writing reports and analyzing data • Communicating with clients • Exporting Files from Mailchimp to Infusion Soft • Analyzing and transcribing survey results • Managing Projects in Trello and Asana Australian Mushroom Growers Association - December 2016- August 2017 Project Support/ Virtual Executive Assistant • Calendar Management • CRM Support –Bitrix 24 • Writing of Minutes • Travel Arranger • Customer Service Outreach • Creating Templates for various documents • Creating Tutorial for Bitrix CRM • Document preparation and Creation • Research New Car Canada - April. 2017-October 2017 Sales Professional • Demonstrated ability to serve as a solid link between customers and businesses • Make outbound calls to prospective customers to inform on financing/leasing of vehicles • Informed customers of services/product offered • Verified customer information regarding qualification for vehicle financing/leasing • Known for meeting and exceeding sales goals • Take inbound calls and listen to customers’ questions and concerns • Provide appropriate answers and responses in a polite and friendly manner • Give information to callers regarding products and services • Generate tickets for problems that cannot be resolved over the phone • Maintain call logs • Five9 Software- Troubleshooting, running reports • Salesforce CRM Wazzio Inc- October 2017- November 2017 Sales Professional • Made cold calls to prospective clients • Sold ideas by providing product information • Scheduled appointments for follow ups • Maintained lists of clients already called • Maintained call logs and report details to supervisor • Provided feedback to clients when required SEAuto - October 2017- January 2018 Team Supervisor • Distribute lead list to agents daily • Review calls to ensure company policies are adhered to • Provide training for new employees and refresher training for existing employees • Provided daily performance report for each agent • Prepare agents work schedule • Prepare agents work schedule • Monitor agents to ensure they are in compliance with policies and guidelines Ensure that each agent put in the effort needed to meet daily quota Unstoppable Profits - March 2018- August 2019 Customer Support/ Email Handling • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Silicon Valley Commerce - March 2019-October 2020 Business Development Manager ▪ Develop a growth strategy focused both on financial gain and customer satisfaction ▪ Conduct research to identify new markets and customer needs ▪ Arrange business meetings with prospective clients ▪ Keep records of sales, revenue, invoices etc. ▪ Provide trustworthy feedback and after-sales support ▪ Build long-term relationships with new and existing customers REFRENCES Granted upon request.