Crystal Moldenhauer
9513 10th Ave S Bloomington, MN-
LinkedIn Profile: linkedin.com/in/crystal-moldenhauer-9866b262/
Professional Profile
Detail-oriented, organized professional with over 15 years of experience in Account Management, possessing a creative mindset and exceptional client service and project management skills. A self-directed, multi-tasking, problem solver with experience in delivering client-focused solutions and managing multiple projects simultaneously. Excellent critical thinking, problem solving, and communication skills with a strong work ethic and an extroverted personality.
Core Qualifications
Customer FocusedSOP Creation & Implementation
Effective CommunicatorAccount and SLA Management
Creative Problem Solving SkillsProject Management
Adaptability, Collaboration, & LeadershipReport Management & Analysis
Experience
Account Manager | Business Impact Group | November, 2017 - Present
I am currently overseeing and expanding the newest division of our company, proactively improving productivity by establishing SOPs for successful Account and SLA operations within our Fulfillment Division, as well as managing a book of business for both fulfillment and brand management clientele.
Liaising between account stakeholders and internal departments, communicating effectively to direct new client onboarding, program implementation, and uphold company protocols
Increasing program efficiency by conducting annual program and SLA reviews
Crafting innovative solutions to meet or exceed KPIs and ever changing client needs
Multitasking and balancing a variety of unique projects for multiple clients with competing timelines
Enhancing an abundance of customized client reporting, metrics, and analysis
Program Manager | Creative Resources | JUne, 2014 – October, 2017
Tailor-made Program and Account Management for 30 plus web stores – both national and international, managed a team of two customer support representatives as well as the fulfillment center.
Orchestrated smooth and efficient new program implementation by collaborating cross-functionally across departments as well as improving success of existing programs by making proactive adjustments to operations and implementing SOPs
Maximized profits by collaborating with key suppliers on product sourcing
Diminished slow moving inventory via regular, meticulous appraisals
Generated and refined client reporting and presentations
Increased department efficiency by writing and implementing SOPs as well as annual program reviews and recommendations
Program manager | Signature concepts | may, 2006 – june, 2014
Customized Account Management, serving a diverse client base throughout the US and Canada.
Leveraged product availability and obsolescence to effectively manage inventory
Sourced exciting and innovative new products for programs and customer orders
Coordinated new program launches
Acted as assistant to Director of Operations, Marketing Director, and Director of Purchasing
Education
Bachelor of uNiversity studies | may, 2015 | dickinson state university
Study Emphasis: Business Administration and Communications
Minor: Equine Management
3.758 GPA, graduated Magna Cum Laude
ASSOCIATE OF SCIENCE – AGRICULTURAL SALES AND SERVICE | MAY, 2013 | DICKINSON STATE UNIVERSYTY
3.762 GPA, graduated Magna Cum Laude
Volunteer
Volunteer | Adopt A husky Minnesota | December 2019-present
Volunteer to work various events to educate the general public and help find forever homes for current fosters, help
transport available foster dogs to local adoption events or to or from rescue/foster family, to vet appointments, etc.
Clinician | MInnesota 4-H Horse Project | June 2019-present
Host educational clinics for 4-H horse projects in various counties.
WSCA Ms. Games | Western Saddle Clubs Association | September 2018-September 2019
Served as an ambassador for the association at several events, including banquets, expos, horse shows, and clinics
throughout the year
