Crystal Mason

Crystal Mason Objective Tel- Email –-Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. 140 Wiltshire Crescent, Falmouth, Trelawny, Jamaica W.I. Experience January 2022 – February 2023 Administrative/Manager Support (Remote) VLBPO • Creating Invoices • Updating/ Creating Spreadsheets • Doing daily's Checks on Devices • Checking Reports vs, the invoice totals • Assigning Technicians for Repairs • Selecting top Buyers and prices • Checked through QuickBooks and WorldPay reports daily • Send necessary details to manager or CEO • Calculating and determining reasons for deductions • Sending in store reps’ daily sheet to confirm available devices June 2021 – January 2022 Team Lead (Sales & Service Centre) Island Routes • Create Spreadsheets • Send off and Update reports • Listen agent calls • Update customer arrival and departure flights • Send monthly team level reports • Coaching agents • Experience in Excel, Word, HubSpot, Zendesk, Outlook & Avaya • Booking reservations for customers tours May 2020 – June 2021 Customer Service Representative – Phone, Email & Chat (Remote) Influx • Processed Orders • Inbound Sales • Processed Refunds • Updated customer Accounts • Worked with 2 clients over 3 communication platforms: voice, email and chat • Experience working on HubSpot, Kustomer and Zendesk as a CRM platform/helpdesk for tickets and Communication June 2018 – April 2020 Customer Service Representative (Chat) Conduent • Processed Orders for devices like phones and tablets • Updated Customer Accounts • Did basic tier 1 tech support for devices • Made inbound chat sales Education Westwood High School Cornwall College (Sixth Form) Qualifications CSEC/ CXC Agricultural Science - II English A - I English B – I Human & Social Biology – II Mathematics – II Social Studies – II Spanish – II Qualifications – CAPE Communications Studies – III Literatures in English Unit 2 – III Literatures in English Unit 1 – III Law Unit 1 – III Law Unit 2 – III Environmental Science Unit 1 – V Sociology Unit 1 – IV Sociology Unit 2 – II Caribbean Studies - IV Skills References Microsoft Excel Jemal Clare (Former Supervisor) Microsoft Word Montego Bay, St. James- Communication Glenroy Clarke (Pastor/JP) Lucea, Hanover-