Crystal Malcolm

Crystal Malcolm Professional Summary Resourceful Executive Assistant with 10+ years of experience supporting C-suite executives and senior leaders in corporate and hospitality environments. Recognized for streamlining administrative processes, managing complex calendars, and overseeing special projects that improve efficiency and compliance. Adept at building strong relationships across teams, coordinating high-profile events, and ensuring the flawless execution of executive priorities. Proven record of enhancing organizational effectiveness through skilled financial administration, HR support, and digital file management. Professional Experience Executive Assistant | lululemon – Vancouver, BC September 2021 – Present • Manages executive calendars, meeting agendas, and briefing materials, ensuring seamless scheduling and follow-up on action items. • Safeguards confidential business and personnel information with discretion. • Oversees financial administration, including expenses, purchase orders, and departmental budget approvals in line with company policy. • Partners with People & Culture to onboard senior team members and lead integration processes. • Coordinates special projects assigned by leadership, contributing to operational efficiency. Executive Assistant to CEO | Century Plaza Hotel & Spa – Vancouver, BC August 2019 – September 2021 • Managed the CEO’s calendar, internal/external communications, and meeting logistics. • Oversaw full-cycle recruitment for management and front-line roles, from sourcing to pre-employment checks. • Developed and implemented standardized administrative procedures and Microsoft Office templates to improve efficiency. • Coordinated large-scale events, including an annual fundraiser for 850+ attendees supporting a non-profit partner. • Maintained a donor and stakeholder relationship management database. Project Coordinator | Concert Properties – Vancouver, BC 2018 – 2019 • Led the Assisted Living Registrar licensing project, ensuring regulatory compliance and audit readiness. • Introduced digital file management protocols, improving document accuracy and accessibility. • Supported executives with complex scheduling, travel coordination, and expense reporting. Finance Coordinator | Concert Properties – Vancouver, BC Dates not provided • Managed executive team calendars and facilitated engagement initiatives. • Coordinated business plan compliance, meeting documentation, and electronic records transition. Accommodation & Administrative Coordinator | Ledcor Technical Services – Vancouver, BC 2013 – 2018 • Oversaw housing for 500+ associates across Western Canada, including lease negotiation and vendor relations. • Designed administrative processes to streamline property and travel logistics. • Administered payroll for 75+ employees, supported recruitment and onboarding, and coordinated semi-annual corporate events. Education & Certifications • Certificate in Human Resource Management, Simon Fraser University – Vancouver, BC -) • Certificate in Office Administration, Georgian College – Owen Sound, ON -) Core Skills • Executive Calendar & Schedule Management • Recruitment & Onboarding • Event Planning & Coordination • Financial Administration & Expense Management • Digital File & Document Management • Travel & Logistics Coordination • Relationship & Stakeholder Management • Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)