Crystal Joy Curameng Velasco

Crystal Joy Velasco General Virtual Assistant - Block 9 Lot 8 Cattleya Street Lores Executive Homes Barangay Dalig Antipolo City- About Me Education COMPUTER SCIENCE Major in Programming Skill Power Institute- Skills Teamwork Work Under Pressure Customer Service Time Management Problem Solving Email Management Ecommerce Tools Zendesk Salesforce Languages English Filipino References Available upon request I am an aspiring Virtual Assistant. An experience Customer Service Representative, that when it comes with a job I'm very patient and efficient. My goal is to provide support and assistance to the company and work indepently with the proper resources and good relationship with my client. Work Experiences Customer Service Representative Shopee Philippines Inc. September 2017- September 2022 *In charge of Email and Chat Support *Inbound and outbound calls *Refund process Telemarketer Expercs Inc February 2017- June 2017 *Calls qualified customers to offer loans. *Answers questions about the loans. Cashier Assosciates Be Connected Management Services November 2013 - January 2017 *Assisting customer with their payment process. *Suggestive selling of items to increase sales *Assisting customers beyond expectations *Paperworks, documents and cashier records Cashier Assosciates West Avenue Theaters Corporation May 2013 - October 2013 *Assisting customer with their payment process. *Suggestive selling of items to increase sales *Assisting customers beyond expectations *Inventory. Paperworks, documents and cashier records