Crystal Cabanducos

CRYSTAL DADOLE CABANDUCOS Email Address- Mobile Number:- Current Rank:OIC-NW Applied Position: Ordinary Seaman (OS) CARRER OBJECTIVE To be part of your respective company that may give me opportunity to share my knowledge and skills and also to learn and growth with the organization to be the best that I can be as a professional. EDUCATIONAL ATTAINMENT Tertiary:Capitol University Bachelor of Science in Marine Transportation Cagayan de Oro City S.Y- Secondary:Saint Anthony Parish School Manticao, Misamis Oriental S.Y- Primary Level:Naawan Central School Naawan, Misamis Oriental S.Y- Camaman-an Elementary School Cagayan de Oro City S.Y- PERSONAL INFORMATION Birth Date:November 12, 1997 Birth Place:Cagayan de Oro City Nationality:Filipino Religion:Roman Catholic Height:5’2’’ Weight:50 kgs Status:Single Permanent Address:2269 Macajalar, Camaman-an, Cagayan de Oro City, Misamis Oriental, Philippines WORK EXPERIENCE Position:ADVISOR II, Technical Support Representative (Voice and Non-voice) Name of Company:Concentrix Inclusive Date:February 2020- September 2020 Duties and Responsibilities 1. Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation. 2. Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. 3. Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary. 4. Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel. 5. Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible. 6. Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software. Position:ADVISOR I, Customer Service Representative Name of Company: Concentrix Inclusive Date:December 2019- February 2020 Duties and Responsibilities 1. Manage large amounts of incoming calls 2. Generate sales leads 3. Identify and assess customers’ needs to achieve satisfaction 4. Build sustainable relationships and trust with customer accounts through open and interactive communication 5. Provide accurate, valid and complete information by using the right methods/tools 6. Meet personal/customer service team sales targets and call handling quotas 7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 8. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Position:Teller Name of Company:PCSO- Small Town Lottery Inclusive Date:July-September 2018 Duties and Responsibilities 1. Manage transactions with customers 2. Collect payments whether in cash or credit 3. Issue receipts, refunds, change or tickets