Crystal Badin

CRYSTAL BADIN TRAVEL AGENT ACADEMIC EDUCATION PROFILE Responsible, hardworking, and highly ambitious to learn. Customer Service Rpresentative with 3 years of experience. HIGHER TECHNICIAN IN TRAVEL ANGENCIES AND EVENT MANAGEMENT IES Xabier Zubirimanteo BHI (2022/2024) Program and organize combined trips and all kinds of events, sell tourist services in travel agencies and through other distribution units, as well as the planning and organization of events. WORK EXPERIENCE CONTACT- CORTEFIEL -) My responsibilities as a shop assistant include stock control, item labeling, customer loyalty, payment management, and providing advice with direct customer interaction KATANA VIAGGI (2024) (Internship) My responsibilities at this travel agency included booking flights and accommodations, as well as customer service and some administrative tasks such as organizing payments and invoices and managing the company's emails, and the daily use of GDS (AMADEUS) ADDITIONAL TRAINING LANGUAGES Spanish - Native English - B2 (First) Cambridge Certificate French -A1 Italian - B1 -Certificate of Training for Travel Agency and Event Management Students focused on Ecotourism and Sustainability in the Tourism Sector (40 hours). Foyle International Northern Ireland. -Digital Marketing for Social Media (3 weeks). Edx -Certificate of AMADEUS Training (100 hours). IES Xabier Zubiri Manteo BHI. DIGITAL SKILLS Editing tools (Canva, Capcut) GDS (AMADEUS) Google Meet Microsoft Office, Excel Content editing Social media (TikTok, Instagram, Facebook, Twitter...)